Honest Ecommerce

Hosted ByChase Clymer

Honest Ecommerce is in the top 5% of podcasts and has been one of Shopify's picks for best business podcasts for years. Shopify Expert Chase Clymer and his guests provide online store owners with honest, actionable advice to increase their sales and grow their business.

Honest ECommerce | Turning Feedback Into a Founder’s Superpower | Kirsten Maitland | Rebel Cheese

Honest ECommerce
Honest ECommerce
Honest ECommerce | Turning Feedback Into a Founder’s Superpower | Kirsten Maitland | Rebel Cheese
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Kirsten Maitland is the co-founder of Rebel Cheese, an award-winning Austin-based vegan cheese brand backed by Shark Tank investor Mark Cuban. A former U.S. Navy veteran and Microsoft agile coach, Kirsten brings her background in tech innovation to reimagine plant-based dairy through traditional cheesemaking techniques and smart Ecommerce strategy.

After leaving a stable four-day tech career to pursue purpose over comfort, Kirsten built Rebel Cheese from a six-bottle wine fridge experiment into a nationally recognized brand featured by The New York Times. From launching DTC overnight during COVID to scaling through broken shipments and real-time customer feedback, her journey reveals what it takes to grow authentically while staying true to your values.

Whether you’re building a mission-driven CPG company or refining your feedback loop before scaling, Kirsten shares a masterclass in transforming curiosity and conviction into sustainable growth.

In This Conversation We Discuss:

  • [00:03] Intro
  • [00:55] Bringing tradition into modern food innovation
  • [01:30] Turning passion for food into a scalable concept
  • [02:34] Validating a product through emotional connection
  • [03:33] Turning crisis into new growth channels
  • [04:44] Fixing packaging with help from early partners
  • [06:03] Shipping curated boxes to customers’ doors
  • [07:00] Selling out with zero ads or paid marketing
  • [08:00] Turning online orders into lasting connections
  • [08:58] Delaying advertising to protect cash flow
  • [10:21] Stay updated with new episodes
  • [10:31] Learning to sustain momentum after viral moments
  • [12:24] Studying investor dynamics before pitching
  • [12:53] Episode Sponsors: Electric Eye & Heatmap
  • [15:32] Launching fast to gather real customer feedback
  • [18:01] Leveraging AI agents to save time and money

Resources:

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