ecommerce
eCommerce Fastlane | Your Phone Number Is Killing Your Conversions: How AI Voice Agents Turn Missed Calls Into Revenue
Every time your phone rings and goes to voicemail, you’re losing a customer forever. Research shows that more than 80% of potential buyers who hit voicemail don’t call back—they head straight to Google and find your competitor instead. Think about what that means: someone saw your ad, got excited about your product, had a question…
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Honest ECommerce | Discovering New Markets Through Real Conversations | Shelley Gupta | BaKIT Box
Shelley Gupta is the Founder & CEO of BāKIT Box, a STEM-based baking kit bringing global flavors and cultural traditions into homes across America. Her path to CPG began far from the kitchen as a recording artist signed to EMI Music before earning her CFA, an MBA from Chicago Booth, and leading strategy work at…
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eCommerce Fuel | Episode Prioritizing AI Investments + Sora 2
Feeling behind on AI? You’re not alone. With new tools launching almost daily, it’s easy to get overwhelmed—or worse, stuck in inaction. But if you’re running a 7- or 8-figure brand, understanding how to integrate AI into your business is no longer optional. So in this solo episode, I’m diving deep into how to effectively…
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eCommerce Fastlane | The Launch Revolution: Building Emotional Loyalty Through Drops
Every Shopify brand scaling beyond six figures eventually faces this moment: you’ve got a product people actually want, demand is building, and you decide to run a launch. Then the site crashes, bots clear out inventory in seconds, real customers get locked out, and your support inbox explodes for weeks. Whether you’re dropping limited sneakers…
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Honest ECommerce | Reimagining Retention Through Customer Psychology | Sonja Grasser | Retention Theory | Bonus Episode
Sonja Grasser is the Founder of Retention Theory, a consultancy helping CPG brands turn one-time buyers into loyal repeat customers through data-driven retention systems. With a background that spans law school, 60+ countries of travel, and hands-on work with brands like MaryRuth’s Organics, Sonja brings a uniquely behavioral approach to customer retention: rooted in psychology,…
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eCommerce Fastlane | Scale Beyond Paid Ads: How SARAL’s InfluencerOS Delivers Predictable Growth for Shopify Brands
As Q4 heats up and ad costs keep climbing, most Shopify brands are stuck in the same exhausting cycle—pouring more money into Meta and TikTok ads while watching their CAC creep higher every month. You know you need to diversify, and influencer marketing seems like the obvious answer. So you start DMing creators, sending free…
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Honest ECommerce | Turning Feedback Into a Founder’s Superpower | Kirsten Maitland | Rebel Cheese
Kirsten Maitland is the co-founder of Rebel Cheese, an award-winning Austin-based vegan cheese brand backed by Shark Tank investor Mark Cuban. A former U.S. Navy veteran and Microsoft agile coach, Kirsten brings her background in tech innovation to reimagine plant-based dairy through traditional cheesemaking techniques and smart Ecommerce strategy. After leaving a stable four-day tech…
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eCommerce Fuel | Episode Top Takeaways from ECF Live 2025
From lessons on leadership and scaling strategies to an incredible talk about vulnerability as an entrepreneur, this year’s ECF Live had it all. In this episode, I’m joined by longtime co-host and community member Bill D’Alessandro to recap our 10th annual event—this time hosted in Bozeman, Montana. Listen in as we share standout talks, reflect…
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