The Ecommerce Playbook Podcast

Hosted ByTaylor Holiday & Richard Gaffin

2020 transformed the world of ecommerce forever. For the modern DTC brand, the rewards have never been greater. But the waters have also never been choppier, and the way forward has never been more uncertain. So how do you navigate this dangerous new reality? No matter how you do it, you’d better not do it alone. That’s where the Ecommerce Playbook Podcast comes in — join Common Thread Collective’s Taylor Holiday & Richard Gaffin as they bring you guiding insights from across CTC’s portfolio of growing DTC businesses. Whether you need a clear view on the macro issues affecting the world.

The Ecommerce Playbook | The Re-Hire Nobody Saw Coming

The Ecommerce Playbook Podcast
The Ecommerce Playbook Podcast
The Ecommerce Playbook | The Re-Hire Nobody Saw Coming
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One of CTC’s earliest hires just returned after years away. He left to build his own media agency, acquired a major email and retention agency, then co-founded a beverage company where mastering subscription economics was the only path to survival. Now he is back, and the skills he forged along the way make him a different kind of asset for 7-to-9-figure ecommerce brands than when he first walked in the door.

Our guest today is a returning member of the CTC family — a media buyer turned agency founder turned beverage entrepreneur, now rejoining as a senior leader focused on retention strategy, media, and industry events. Find out who it is in this episode.

Topics covered:

  • The original CTC hiring story and what early platform arbitrage taught him about finding edges

  • Why he left CTC and what he set out to prove by building his own agency

  • Acquiring a top email and retention agency and what running lifecycle marketing for real clients taught him

  • Co-founding a beverage company and what subscription economics looks like from inside a real P&L

  • Why Statlas and CTC’s current scale made returning the obvious move

  • The financial forecast connection: why email revenue expectations must be tied to the paid calendar

  • Where offer-to-ad-to-landing-page continuity breaks down at most brands

  • Deep storytelling vs. volume tactics: a real example of what actually drives conversion

  • Active vs. lapsed customer strategy and the economics of subscription reactivation

  • Commerce Roundtable events and Hyrox Anaheim Dec 3-4

Show Notes: