Sanya Ristic is the Director of Innovation and Client Relations at illuminise, the UK’s leading Certified Adobe Commerce & Magento Agency, ranked #1 on Clutch.co. Sanya and her team create and maintain high-performance Magento 2 eCommerce websites that boost sales and improve conversion for their clients across B2B, B2C, and D2C. 

AND Sanya’s bought one of her clients along: yes, we’ve got the brilliant Janis Thomas from Look Fabulous Forever back on the show! 

Tune in to discover what a truly collaborative, high-trust agency relationship looks like—and how it can transform your eCommerce success. 

Hit PLAY to hear: 

• How a web agency-client relationship turned into true partnership 🤝 
• The one mindset shift that changed everything for Sanya’s agency 
• Why your developers should be talking directly to you 👀 
• A real-world example of going from 10s to 2s page load time ⚡ 
• What makes advertorials a secret SEO weapon 🔍 
• The emotional (yes, emotional!) side of eCommerce collaboration 💬 

Key timestamps to dive straight in: 

[03:40] “Finding Mr. Right Unexpectedly” 

[08:15] Successful Website Outsourcing Experience 

[09:49] Client-Agency Collaboration Dynamics 

[13:52] Psychologically Safe Agency Relationship 

[18:14] Break Down Communication Silos 

[21:02] Podcast Insights: Navigating Business Relationships 

[22:25] Listen to Sanya and Janis’ Top Tips!  

[27:31] Find out more about illuminise https://www.illuminise.com/  

Episode sponsored by illuminise. Watch Sanya’s Meet Magento talk on co-creation, experimentation, and co-creating future together https://www.youtube.com/watch?v=ENFydeUcwQk . 

Fix your ads with Alvie. Go to https://ecmp.info/alvie and note ‘eCommerce Masterplan’ when you book a demo to enjoy a 3 months free trial.

—
Download our ebook… https://ecmp.info/ebook 500 Tips to Increase Your Profits

Get all the links and resources we mention and join our email list at https://ecmp.info

Love the show? Chloe would love your feedback – leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify.

Interested in being a Sponsor? go here: https://ecmp.info/sponsor

Advertising Inquiries: https://redcircle.com/brands

Privacy & Opt-Out: https://redcircle.com/privacy