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Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims outperforms leading frontier models from OpenAI and Anthropic on the metrics that matter most for customer support. The…

The enterprise voice AI market is in the middle of a land grab. ElevenLabs and IBM announced a collaboration just this week to bring premium voice capabilities into IBM’s watsonx Orchestrate platform. Google Cloud has been expanding its Chirp 3 HD voices. OpenAI continues to iterate on its own speech synthesis. And the market underpinning…

Presented by OutSystems After two years of flashy AI demos, rushed agent prototypes, and breathless predictions, enterprise technology leaders are striking a more pragmatic tone in 2026. In a recent webinar hosted by OutSystems, a panel of software executives and enterprise practitioners made the case that the most consequential AI work happening now is focused…

As Large Language Models (LLMs) expand their context windows to process massive documents and intricate conversations, they encounter a brutal hardware reality known as the “Key-Value (KV) cache bottleneck.” Every word a model processes must be stored as a high-dimensional vector in high-speed memory. For long-form tasks, this “digital cheat sheet” swells rapidly, devouring the…

Enterprise data teams moving agentic AI into production are hitting a consistent failure point at the data tier. Agents built across a vector store, a relational database, a graph store and a lakehouse require sync pipelines to keep context current. Under production load, that context goes stale.  Oracle, whose database infrastructure runs the transaction systems…

Standard RAG pipelines break when enterprises try to use them for long-term, multi-session LLM agent deployments. This is a critical limitation as demand for persistent AI assistants grows. xMemory, a new technique developed by researchers at King’s College London and The Alan Turing Institute, solves this by organizing conversations into a searchable hierarchy of semantic…

OpenAI is shuttering Sora, its stand-alone AI video generation app and social network, and the availability for developers to access the Sora 2 video model family through its application programming interface (API) to rely on it for their own products or video generation pipelines. The announcement came abruptly this afternoon with OpenAI posting a message…

Anthropic on Monday launched the most ambitious consumer AI agent to date, giving its Claude chatbot the ability to directly control a user’s Mac — clicking buttons, opening applications, typing into fields, and navigating software on the user’s behalf while they step away from their desk. The update, available immediately as a research preview for…

Web infrastructure giant Cloudflare is seeking to transform the way enterprises deploy AI agents with the open beta release of Dynamic Workers, a new lightweight, isolate-based sandboxing system that it says starts in milliseconds, uses only a few megabytes of memory, and can run on the same machine — even the same thread — as…

Engineers building browser agents today face a choice between closed APIs they cannot inspect and open-weight frameworks with no trained model underneath them. Ai2 is now offering a third option. The Seattle-based nonprofit behind the open-source OLMo language models and Molmo vision-language family today is releasing MolmoWeb, an open-weight visual web agent available in 4…