The Ecommerce Playbook Podcast

Hosted ByTaylor Holiday & Richard Gaffin

2020 transformed the world of ecommerce forever. For the modern DTC brand, the rewards have never been greater. But the waters have also never been choppier, and the way forward has never been more uncertain. So how do you navigate this dangerous new reality? No matter how you do it, you’d better not do it alone. That’s where the Ecommerce Playbook Podcast comes in — join Common Thread Collective’s Taylor Holiday & Richard Gaffin as they bring you guiding insights from across CTC’s portfolio of growing DTC businesses. Whether you need a clear view on the macro issues affecting the world.

The Ecommerce Playbook | Why September Is the Most Important Month of Your Q4

The Ecommerce Playbook Podcast
The Ecommerce Playbook Podcast
The Ecommerce Playbook | Why September Is the Most Important Month of Your Q4
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Black Friday is not won in November. According to CTC data, brands that grow their active customer file by 10% or more this year have a 77% chance of beating last year’s BFCM — with a median result of 40% growth. The brands that hold back in September are the ones that underperform in Q4.

Topics covered in this episode:

  • Why your active customer file is the single biggest predictor of BFCM performance

  • The data: 77%, 50%, and 30% — what your customer file growth tells you right now

  • How CTC defines and measures the active customer file across Shopify brands

  • Why short-term LTV peaks in the first 30 to 60 days after acquisition

  • Why that window gets heightened heading into BFCM, not reduced

  • The case for leaning into acquisition spend now rather than saving it for November

  • How to measure the incremental impact of your media spend in September vs. BFCM

  • What incrementality factors are and how CTC has seen them across brands

  • The step-by-step September playbook: file, scenarios, moments, measurement

  • Why the fear of pulling revenue forward or confusing your BFCM offer is overblown

Show Notes: