eCommerce Fastlane | AI-Powered Customer Service: How Gladly Helps Brands Like Rothy’s Deliver Empathy At Scale
Welcome to eCommerce Fastlane. Today, my guest is Austin Reece, Head of Product Marketing and Revenue Enablement at Gladly. In this episode, we dive deep into how AI-powered customer service is transforming the way brands engage with their customers—before, during, and after a sale. Brands like Nordstrom, Warby Parker, Crate & Barrel, and Rothy’s are…
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