customer experience

Retail Remix Podcast | From Startup to NYSE: Once Upon a Farm’s Mission-Driven Growth

This episode is brought to you by Lightspeed. Parents are paying closer attention than ever to what goes into their children’s food, but making healthier options accessible at scale remains one of the industry’s biggest challenges. In this episode of Retail Remix, Kate Robertson sits down with Katie Marston, Chief Marketing Officer of Once Upon…

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Brave Commerce
Brave Commerce
Retail Remix Podcast | From Startup to NYSE: Once Upon a Farm’s Mission-Driven Growth
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Retail Remix Podcast | From Fiber Maxxing to GLP-1: The Vitamin Shoppe CEO Sharon Leite on Wellness Retail’s Biggest Trends

This episode is brought to you by Lightspeed. From fiber maxxing and liver health to GLP-1 support and protein-packed everything, wellness trends are evolving faster than ever. For retailers, the challenge isn’t just keeping up, it’s helping customers separate hype from lasting habits. In this episode of Retail Remix, Kate Robertson sits down with Sharon…

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Brave Commerce
Brave Commerce
Retail Remix Podcast | From Fiber Maxxing to GLP-1: The Vitamin Shoppe CEO Sharon Leite on Wellness Retail’s Biggest Trends
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Retail Remix Podcast | Why the Best Subscription Brands Make It Easy to Leave

Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective about which services earn a permanent place in their monthly budgets. In this episode of Retail Remix, Kate Robertson sits down with Rachel Sheriff, Chief Customer Officer at Recurly, to unpack the…

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Brave Commerce
Brave Commerce
Retail Remix Podcast | Why the Best Subscription Brands Make It Easy to Leave
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Retail Remix Podcast | How AI Could Level the Playing Field for Independent Grocers

This episode is brought to you by KWI. As AI reshapes the grocery industry, independent retailers face a critical question: will the technology help them compete, or widen the gap between them and national chains? In this episode of Retail Remix, Kate Robertson sits down with Tal Zlotnitsky, Founder and CEO of Breez AI, to…

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Brave Commerce
Brave Commerce
Retail Remix Podcast | How AI Could Level the Playing Field for Independent Grocers
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Retail Remix Podcast | Inside Instacart’s Billion-Dollar Growth Flywheel with CCO Ryan Hamburger

This episode is brought to you by KWI. Instacart recently crossed $1 billion in quarterly revenue, and alongside its impressive marketplace growth, it’s also evolving into a powerful technology partner for retailers while continuing to redefine the digital grocery experience. In this episode of Retail Remix, Kate Robertson speaks with Ryan Hamburger, Chief Commercial Officer…

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Brave Commerce
Brave Commerce
Retail Remix Podcast | Inside Instacart’s Billion-Dollar Growth Flywheel with CCO Ryan Hamburger
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Commerce Famous Podcast | S4E08: Maier Bianchi

Most e-commerce agencies are focused on projects — but what if your business could thrive on a completely different model? Maier Bianchi, Founder of BEMEIR strategic consultancy agency for ecommerce, reveals how a focus on long-term value, community, and AI-driven innovation is transforming the agency landscape—and why this shift is crucial for merchants and service providers alike.

In this episode, Maier shares his inspiring journey from founding BEMEIR in 2014 to becoming a community-driven leader in the e-commerce space. He discusses how his agency helps clients unlock billions in value by prioritizing trust, transparency, and strategic guidance over quick wins. Maier and host Jason Nyhus dive into the power of community—highlighting the significance of industry events, human connection, and shared purpose in a digital world that often feels disconnected. His insights on how to choose the right platform based on real business needs rather than stereotypes challenge conventional thinking and provide clarity amid the platform chaos.

They cover the emerging concept of agentic commerce—where AI and automation layer seamlessly into customer experiences to create smarter, more personalized websites. Maier breaks down how AI not only revolutionizes development but also enhances site experiences, making them more flexible and user-focused. He shares practical approaches to platform evaluation, the importance of aligned goals, and how to avoid costly pitfalls that can derail long-term success. Whether you’re a merchant, agency owner, or developer, you’ll learn how to position yourself for future growth by embracing innovation, community, and trust.

This episode underscores why understanding your true business needs and valuing human connections are more critical than ever. As the digital landscape evolves rapidly—with AI, remote work, and new community dynamics shaping the industry—Maier offers a compelling vision of a more humanized, purpose-driven e-commerce world, and rethinking how you build and deliver digital experiences.

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Commerce Famous
Commerce Famous
Commerce Famous Podcast | S4E08: Maier Bianchi
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Retail Remix Podcast | Deep Dive: How to Maximize Summer Sales with Lightspeed

This episode is brought to you by Lightspeed. Summer can be one of the trickiest seasons for retailers. Inventory needs to move before fall arrives, demand can shift with changing weather patterns and teams are already looking ahead to the next major buying cycle. In this special bonus episode of Retail Remix, Kate Robertson sits…

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Brave Commerce
Brave Commerce
Retail Remix Podcast | Deep Dive: How to Maximize Summer Sales with Lightspeed
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Retail Remix Podcast | From Loyalty Data to Retail Media: Molly Hjelm’s Playbook for RedVest

Retail media has quickly become one of retail’s most important growth engines, but Ace Hardware is taking a different approach. One that’s built around local ownership, community relevance and real-world customer needs. In this episode of Retail Remix, Kate Robertson speaks with Molly Hjelm, CVP of RedVest Media, Ace Hardware’s retail media network, about launching…

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Brave Commerce
Brave Commerce
Retail Remix Podcast | From Loyalty Data to Retail Media: Molly Hjelm’s Playbook for RedVest
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Retail Remix Podcast | Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community

As AI-generated content floods the internet, shoppers are increasingly looking for something harder to fake: real human opinions. In this episode of Retail Remix, Kate Robertson speaks with Anna Haffner, Senior Director of Large Customer Sales at Reddit, about how the platform is becoming a powerful force in retail discovery and commerce.  Anna explains why…

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Brave Commerce
Brave Commerce
Retail Remix Podcast | Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community
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Retail Remix Podcast | Beyond the Dress: Inside David’s Bridal’s Transformative Platform Strategy

David’s Bridal may be best known for wedding dresses, but the brand’s next chapter is about something much bigger: becoming a digital platform for the entire wedding journey. In this episode of Retail Remix, Kate Robertson speaks with Elina Vilk, President and Chief Business Officer of David’s Bridal, about how the 75-year-old brand is transforming…

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Brave Commerce
Brave Commerce
Retail Remix Podcast | Beyond the Dress: Inside David’s Bridal’s Transformative Platform Strategy
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