BRAVE COMMERCE | Episode Spindrift’s Amy Steel Vanden-Eykel on Turning Brand Loyalty into Household Penetration
In this episode of BRAVE COMMERCE, Rachel Tipograph and Sarah Hofstetter speak with Amy Steel Vanden-Eykel, Chief Growth Officer at Spindrift, about how Spindrift is building awareness, expanding household penetration, and standing out in a competitive beverage category.
Amy shares how Spindrift is leveraging strong consumer loyalty to expand its reach and drive household penetration. She also explores the brand’s approach to connecting with new audiences, strengthening its commerce strategy, and pursuing innovation in an increasingly competitive market.
Key takeaways:
- Standing out in a crowded category requires connecting product truth with emotional resonance and cultural relevance.
- Turning brand love into purchases requires a full-funnel approach, from awareness to conversion.
- Expanding into new categories means balancing innovation with the attributes that define the brand.
See omnystudio.com/listener for privacy information.
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Speaker 1: The product is great. So I mentioned to you that
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Speaker 1: I was a huge fan girl of the product and
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Speaker 1: the brand before I even started here. That has stayed true.
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Speaker 1: So not only does it taste great, but it’s very healthy.
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Speaker 1: It’s made with real squeezed fruit. That’s where the flavor
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Speaker 1: comes from. It’s not ultra processed in a world where
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Speaker 1: consumers are starting to think a lot about not wanting
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Speaker 1: to put processed foods into their body. If you’ve looked
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Speaker 1: at the ingredient label, super simple ingredients, The backdrop of
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Speaker 1: all of those amazing product differentiators was that it came
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Speaker 1: about in an era where wellness was becoming mainstream.
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Speaker 2: Welcome to today’s episode of Free of Commerce.
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Speaker 3: I’m Sarah Hofstadter.
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Speaker 4: And I’m Rachel Tippegraph. And this is a show that
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Speaker 4: talks about what’s relevant in commerce for the world’s biggest brands. Sarah,
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Speaker 4: do you do your own trash recycling or have a service?
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Speaker 3: Neither.
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Speaker 2: Where I live, you don’t do recycling because the sanitation
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Speaker 2: district does it for you, but I pay taxes for
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Speaker 2: that to be done. Whether or not they do that,
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Speaker 2: I have no idea whatsoever.
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Speaker 4: Well, I hope they do. So here in the Catskills,
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Speaker 4: you could imagine that this is a big cultural thing
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Speaker 4: and everyone here, like we all go to the dump,
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Speaker 4: what they call the transfer station. And so like every
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Speaker 4: week I have to reckon with what we’re left with,
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Speaker 4: with trash and recycling. And I find it comical that
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Speaker 4: half of my recycling is lemon spin drift, exclusively that flavor.
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Speaker 2: Do you believe that you have become a more aware
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Speaker 2: environmentalist because of the separation?
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Speaker 4: Oh yeah, absolutely. We also compost, but I’m not going
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Speaker 4: to get into that here.
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Speaker 3: You are so Catskills, babe. Love it.
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Speaker 4: I don’t want the bears to get into my garage.
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Speaker 4: It’s a whole thing.
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Speaker 2: Oh, I could have that whole separate conversation on how
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Speaker 2: to avoid bears. We had one bear incident. And ever
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Speaker 2: since then, we’ve got garbages that are not designed for
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Speaker 2: animals with opposable thumbs. Yeah.
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Speaker 4: So anyway, at the transfer station, that’s where you see
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Speaker 4: brand loyalty. You know, I see who’s drinking Spindrift, who’s
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Speaker 4: eating Chobani. It’s pretty interesting.
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Speaker 3: You can see market there. You’re a dumpster diver.
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Speaker 4: I observe. I observe. I’m an anthropologist.
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Speaker 2: I love boarding into supermarkets and seeing where the shelf
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Speaker 2: space is. You love looking at the transfer station and
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Speaker 2: the Catskills. Whatever it is, we’re getting market research and
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Speaker 2: that’s all that matters.
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Speaker 4: 100%. But, you know, it takes a lot of work,
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Speaker 4: as we know, to go from awareness… all the way
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Speaker 4: down to purchase to then the dump.
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Speaker 2: Hey, look, owning the dump is an interesting strategy, but
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Speaker 2: you’re right. I would also guess that there is a
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Speaker 2: high correlation to people who care about the environment and
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Speaker 2: care about sustainability and people who drink Spindrift.
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Speaker 4: Yeah, I think that’s probably fair to say. Like if
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Speaker 4: Spindrift came out with plastic, people would be up in arms.
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Speaker 3: Oh, absolutely.
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Speaker 2: Because Spindrift is known for certain things. And while there’s
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Speaker 2: a lot of diversity in, you know, flavored carbonated water
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Speaker 2: out there in the market, Spindrift.
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Speaker 3: Definitely has its own flavor, if you will.
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Speaker 4: But it’s a tough environment because if you think about
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Speaker 4: who they’re up against, these are brands that are spending
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Speaker 4: at the Super Bowl.
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Speaker 3: Absolutely.
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Speaker 2: Well, there’s a secret for their success and we’re about
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Speaker 2: to get into it. So let’s welcome Amy, their chief
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Speaker 2: growth officer.
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Speaker 3: Onto the show.
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Speaker 4: Today, we are very excited to have Amy Steele, Vanden Eichel,
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Speaker 4: the Chief Growth Officer at Spindrift Beverage Company, onto the show. Hello, Amy. Hi.
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Speaker 1: Thanks for having me.
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Speaker 4: I’m very excited because I was doing my recycling this morning,
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Speaker 4: and I’m not kidding. Half of my recycling is Spindrift.
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Speaker 3: You and me both.
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Speaker 4: Yeah. It’s embarrassing, but better that than other things.
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Speaker 2: Yeah.
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Speaker 4: Before we get in with Spindrift, I want to start
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Speaker 4: with you because you don’t have the classic CPG background.
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Speaker 4: In fact, you spent the majority of your career at
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Speaker 4: the retailer Staples. So I’m just so curious, like what
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Speaker 4: made you take the leap to join Spindrift?
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Speaker 1: Yeah, really not a traditional background, not just from an
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Speaker 1: industry perspective, but also from a functional perspective. So I
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Speaker 1: was at Staples forever, 17 years, and I loved it there.
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Speaker 1: Every couple of years, I had new opportunities from strategy
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Speaker 1: to running P & Ls, staples.com, And I was the
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Speaker 1: CMO for the last handful of years. And I had
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Speaker 1: experience across stores, the e-commerce side, as I mentioned, and
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Speaker 1: also the B2B side of the business. And so I
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Speaker 1: always had these like great new opportunities to learn and
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Speaker 1: to drive impact, which is what’s important to me. But eventually,
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Speaker 1: after 17 years, I was looking for something new. And
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Speaker 1: I met Dave Berwick, who is the CEO of Spindrift.
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Speaker 1: And he’s a legend in this area. Legend probably beyond
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Speaker 1: that as well. And we just absolutely hit it off.
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Speaker 1: When I first met him, we spent a couple of
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Speaker 1: hours together over breakfast. And we talked about our kids
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Speaker 1: and our dogs. And at the end, he’s like, you know,
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Speaker 1: I assume you’re going to go to another big company.
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Speaker 1: But if you have any interest in Spindrift… And I
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Speaker 1: literally like jumped out of my chair because I’m a
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Speaker 1: huge fangirl of Spindrift, both the product and the brand.
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Speaker 1: I was like, I really want to work for Spindrift.
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Speaker 3: And he was like, oh, great.
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Speaker 1: Okay. So yeah, that’s how it all sort of started
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Speaker 1: and how I made the move.
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Speaker 4: And was there a learning curve in terms of like CPG,
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Speaker 4: P & L ownership?
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Speaker 1: I’ve been really pleased that sort of capabilities or the
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Speaker 1: skills that I had across all those functions at Staples
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Speaker 1: were very applicable. When I first was exploring the opportunity,
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Speaker 1: I’d had a number of conversations with either with mentors
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Speaker 1: or with folks on the Spindrift side where they said, hey,
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Speaker 1: you know, you’ve been C-level at this really big business, Staples,
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Speaker 1: and you’re going to a mid-market. How are you going
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Speaker 1: to feel about that? And anybody who knew me, I
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Speaker 1: was like, oh, this is going to be great because, like,
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Speaker 1: at the core, I’m an operator. And so, yeah, it’s been…
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Speaker 1: different in the sense of it’s a small but mighty team.
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Speaker 1: I’m shoulder to shoulder doing the work as well as
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Speaker 1: building the team and building the capabilities. But it’s been great.
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Speaker 1: It’s been such a really fun transition. And when I
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Speaker 1: was at Staples, I ran so many different categories of
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Speaker 1: whether it be tech hardware, like laptops and iPads and
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Speaker 1: the like, to tech services, like fixing phones. Or I
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Speaker 1: also ran the mothership, the office supplies and paper business there.
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Speaker 1: And so you learn… to figure out industries or figure
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Speaker 1: out categories really fast and take this sort of consistent
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Speaker 1: skill sets or capabilities and apply them to new challenges
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Speaker 1: pretty fast. So of course, I’m still learning the beverage
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Speaker 1: industry and CPG, but I hope, I think that we’ve
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Speaker 1: had impact pretty quickly.
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Speaker 2: I certainly think so. The proof is obviously in the results.
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Speaker 2: The role of chief growth officer means so many different
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Speaker 2: things at different companies. There was a point in my
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Speaker 2: career where I was thinking maybe I wanted to do that.
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Speaker 2: So I spoke with other chief growth officers about like
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Speaker 2: what their jobs entailed and didn’t entail. And I was
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Speaker 2: in for quite the surprise in terms of the way
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Speaker 2: it’s defined.
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Speaker 3: So how is it defined at Spendrift? Like what’s in
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Speaker 3: your remit? What’s not? What’s the rationale for the structure?
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Speaker 1: Yeah. Whenever somebody asks me what I do, I sort
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Speaker 1: of laugh. I’m like, I’m a chief growth officer. Many
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Speaker 1: people look at me blankly. So the idea behind the role,
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Speaker 1: when I first started talking to Dave after that breakfast,
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Speaker 1: is Spindrift is doing really well and has been doing
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Speaker 1: well for a number of years. The awareness is actually
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Speaker 1: much lower than you might think. And the financial results
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Speaker 1: have been driven primarily by distribution and loyalty among this
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Speaker 1: incredible group of consumers that we call drifters. So once
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Speaker 1: consumers are introduced to the brand, the loyalty is epically high.
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Speaker 1: We use metrics like buy rate, for example, which is
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Speaker 1: over the last 12 months, how much has a consumer
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Speaker 1: typically bought of Spindrift? And all those numbers are really,
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Speaker 1: really good, but the awareness is really low. And so…
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Speaker 1: We formed this role, Chief Growth Officer. The remit is
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Speaker 1: how do you drive awareness in service of household penetration?
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Speaker 1: And so I’m responsible for marketing. That’s pretty straightforward, driving awareness. E-commerce,
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Speaker 1: which is, in my opinion, a really untapped opportunity across
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Speaker 1: a lot of CPGs, but it’s an amazing way both
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Speaker 1: to drive sales, the commercial component of the e-commerce business
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Speaker 1: and also introduce the brand to new-to-brand consumers in a
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Speaker 1: very effective, lower-in-the-funnel, the conversion side of the funnel and
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Speaker 1: highly measurable way so that I have e-commerce. I also
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Speaker 1: have food service, which if you were to buy a
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Speaker 1: Spindrift at a Starbucks or a Cava or a Sweetgreen, etc.,
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Speaker 1: And then I have innovation. So our new sparkling flavors,
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Speaker 1: our new soda flavors, et cetera. And I have consumer
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Speaker 1: insights because all of that has to be founded in
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Speaker 1: really understanding the consumers. It’s all awareness driving in service
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Speaker 1: of household penetration. That’s where the functions are.
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Speaker 3: I love that.
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Speaker 2: You started with e-commerce in your list because there’s so
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Speaker 2: many different areas. And I also love that you mentioned
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Speaker 2: food service, but it’s interesting, especially on a podcast called
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Speaker 2: Brave Commerce. that you mentioned e-commerce first. Is that because
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Speaker 2: of the audience or because of the importance or because
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Speaker 2: it’s the first thing you’re thinking about?
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Speaker 1: The latter two, but also understood that it was a
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Speaker 1: component of the podcast. But no, I think e-commerce, I
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Speaker 1: mentioned that I feel like it’s this really untapped opportunity
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Speaker 1: in CPG and mid-market especially, because a lot of times
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Speaker 1: these businesses were built by teams and the focus being
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Speaker 1: on traditional brick and mortar stores first. What I’ve found
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Speaker 1: here at Spindrift, and I know to be true across others,
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Speaker 1: is just as I said, really big opportunity, both commercially
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Speaker 1: and through media network dollars, etc. It’s a media capability
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Speaker 1: as well to drive awareness.
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Speaker 4: It’s funny, my relationship with Spindrift is exclusively through Amazon.
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Speaker 1: Yeah.
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Speaker 4: Because we buy in bulk and we don’t want to
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Speaker 4: carry it.
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Speaker 1: Yeah.
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Speaker 3: Yeah, exactly. Yeah.
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Speaker 4: So Speaking of Spindrift, it obviously disrupted the sparkling water category.
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Speaker 4: And now the category has significantly evolved thanks to Spindrift.
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Speaker 4: What do you think Spindrift understood early on that its
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Speaker 4: predecessors didn’t about the category?
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Speaker 1: Yes. There’s sort of two fundamentals that I think Spindrift
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Speaker 1: really understood and did really well. One is the product
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Speaker 1: is great. So I mentioned to you that I was
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Speaker 1: a huge fangirl of the product and the brand before
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Speaker 1: I even started here. That has stayed true. So not
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Speaker 1: only does it taste great, but it’s very healthy in
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Speaker 1: the sense of it’s made with real squeezed fruit. That’s
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Speaker 1: where the flavor comes from. It’s not ultra processed in
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Speaker 1: a world where consumers are starting to think a lot
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Speaker 1: about not wanting to put processed foods into their body.
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Speaker 1: If you’ve looked at the ingredient label, super simple ingredients.
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Speaker 1: The backdrop of all of those amazing product differentiators was
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Speaker 1: that it came about in an era where wellness was
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Speaker 1: becoming mainstream.
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Speaker 3: Besides just having.
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Speaker 1: A great product, Spindrift’s entry into the market said, hey,
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Speaker 1: you can have a great product that is also really
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Speaker 1: good for you and has great taste. And so consumers
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Speaker 1: didn’t feel like they had to sacrifice taste and enjoyment
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Speaker 1: while also drinking something that they felt really good about
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Speaker 1: putting into their bodies.
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Speaker 4: And now the category has a lot of choice.
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Speaker 3: Yeah.
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Speaker 4: So how does Spindrift continue to stand out and where
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Speaker 4: do you feel the category is heading?
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Speaker 3: You’re right.
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Speaker 1: It is a very competitive beverage space. And we feel
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Speaker 1: like you can’t think about beverage just as your specific category,
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Speaker 1: flavored sparkling water, because… Rachel, Sarah, me, we all think
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Speaker 1: about in any given day, what are we putting into
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Speaker 1: our bodies? And so it’s not just flavored sparkling water,
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Speaker 1: but it’s all of the different choices that you have
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Speaker 1: available to you. And so for us, we talked a
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Speaker 1: little bit earlier on about like, okay, step one is
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Speaker 1: driving awareness. And then you have to kind of figure
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Speaker 1: out how to break through in a world where your
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Speaker 1: awareness is low. How do you actually break through so
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Speaker 1: that consumers think of you? And the way we think
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Speaker 1: about that is how do you match product truths, which
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Speaker 1: is all the things that I talked about, talked about
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Speaker 1: real squeezed fruit, not ultra processed, tastes great, all those things.
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Speaker 1: But you couple it with emotional resonance and cultural relevance.
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Speaker 1: And that recipe, those three things are the things that
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Speaker 1: when you get it right and you connect the dots,
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Speaker 1: you can break through. I can give you examples if
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Speaker 1: that sounds interesting.
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Speaker 3: To you guys.
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Speaker 4: Yeah, no, absolutely.
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Speaker 1: We came out with Spindrift’s first ever national advertising really
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Speaker 1: in a mainstream at scale way earlier this year with
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Speaker 1: a campaign called Fake Nothing. And the whole concept behind
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Speaker 1: that was this idea of real ingredients and simple ingredients.
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Speaker 1: And the spirit of Spindrift is culturally all about authenticity.
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Speaker 1: And so the anthem, what we call it, which was
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Speaker 1: our first connected TV spot is, was set on a
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Speaker 1: farm where we were actually making the product and it
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Speaker 1: was with our employees or the employees of the folks
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Speaker 1: that partner with us to make our product and it
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Speaker 1: had a music track that was very anthemic and it
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Speaker 1: had sort of like that crescendo that ad is a
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Speaker 1: good example of us hoping to tap into this emotional
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Speaker 1: resonance we want you to love spindrift for all of
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Speaker 1: the things that matter to us and we think matter
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Speaker 1: to you. So one is like connecting the dots between, hey,
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Speaker 1: we care deeply about your health and your wellness, which
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Speaker 1: is why the way that we make the product and
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Speaker 1: the way that we do. But we also want you
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Speaker 1: to see us and that we care deeply about the
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Speaker 1: folks that help make this product in Spindrift. And we
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Speaker 1: care deeply about the environment and our growers. And so
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Speaker 1: the idea of that, that emotion, our hope was to
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Speaker 1: create brand love. And then from a cultural relevance standpoint,
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Speaker 1: this spring, we worked with AZ Fudge. You guys know AZ, right?
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Speaker 4: Guessing it’s a creator we should know.
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Speaker 1: Oh no she’s a basketball player what team so she
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Speaker 1: was the star player for UConn and then she went
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Speaker 1: first in the WNBA draft.
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Speaker 3: Rachel I’m disappointed in you.
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Speaker 4: Oh me too but you know my bias is towards
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Speaker 4: the liberty.
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Speaker 3: But anyway Amy you were saying Yeah.
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Speaker 1: So AZ is a perfect example of how all these
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Speaker 1: pieces come together, the product truth, the emotional resonance, and
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Speaker 1: the cultural relevance. So AZ is like a diehard drifter.
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Speaker 1: If you asked her what are the top five things
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Speaker 1: that are in her fridge every day, all day, the
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Speaker 1: first thing she would say is Spindrift. She’s an investor
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Speaker 1: in the company. She’s just like, we’re very lucky to
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Speaker 1: have lots of celebrity friendlies. And AZ is Definitely one
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Speaker 1: of them. She’s also like absolutely lovely. Like you truly
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Speaker 1: want to be your best friend. And so when you
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Speaker 1: have her on camera, like everybody is like reaching across
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Speaker 1: the camera to be like, can I hang out with you?
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Speaker 1: Because you seem wonderful. So there’s the emotional resonance. And
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Speaker 1: then lastly, she was super culturally relevant is and at
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Speaker 1: this time in particular, because she was predicted to go
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Speaker 1: number one in the WNBA draft. Anyway, that’s how all
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Speaker 1: of those pieces come together. And so when we use
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Speaker 1: these big macro influencers. like an AZ or others that
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Speaker 1: we’ve done or will do, we’re super conscious of the
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Speaker 1: authenticity in all of that. Lots of brands can go
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Speaker 1: out and they can hire a celebrity and that celebrity
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Speaker 1: can hold up a can and say a script. We
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Speaker 1: have that unique privilege of people really love Like the
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Speaker 1: number of times like a celebrity has like DM’d us
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Speaker 1: and said, I love your new iced tea. We get
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Speaker 1: all like excited and giggly about it. And so we
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Speaker 1: want to tap into that so that in IRL moments,
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Speaker 1: these celebrities can like truly say like, oh my God,
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Speaker 1: I actually really love Spindrift and here’s why. And that’s
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Speaker 1: how that whole like recipe comes together, how we hope
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Speaker 1: it comes together.
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Speaker 2: It’s great to have that organic love. Going back to
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Speaker 2: the point about e-commerce. How do you harness all of
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Speaker 2: those pillars that you just said in an Amazon PDP? Like,
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Speaker 2: how do you convert that love into both repeat as
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Speaker 2: well as for people that don’t have the combination of,
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Speaker 2: they might have awareness of spin drift, but not all
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Speaker 2: of the fabulous things you just said. and bottle it
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Speaker 2: up in an extremely standardized, pixelated environment.
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Speaker 1: So what I’ve been talking about is mid to upper funnel.
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Speaker 1: So how do you drive awareness and then take people
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Speaker 1: through that funnel from, oh, like, okay, I know Spindrift to, oh,
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Speaker 1: now like that really spoke to me. AZ really likes it.
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Speaker 1: Sounds like it’s a great product. Maybe I’ll try it.
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Speaker 1: Purchase intent, consideration, and then purchase intent. And then over time,
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Speaker 1: hopefully that, Time is super fast. That’s what marketers love.
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Speaker 1: But then you get them to buy, whether it be
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Speaker 1: Amazon or Walmart.com, Target.com or in a store. You guys
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Speaker 1: know this, but the tactics you use on an e-commerce
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Speaker 1: site are, To drive awareness and conversion, they’re going to
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Speaker 1: be a little bit different than what that looks like
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Speaker 1: upper funnel, right? You might be buying search terms. You
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Speaker 1: might be ensuring that your PDP can tell that story
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Speaker 1: about your product truths right on the page. You might
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Speaker 1: be ensuring that sales. shopping experience is seamless from my
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Speaker 1: browse path or my search term all the way into
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Speaker 1: my add to cart and shipping to you. So it’s
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Speaker 1: a little different, but you do have to focus on
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Speaker 1: that full funnel to get that brand love to translate
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Speaker 1: all the way into, I just bought an eight pack
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Speaker 1: of Raslime and had it shipped to my house.
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Speaker 4: Beyond the consumer journey that’s evolving, when you guys think
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Speaker 4: about growth over the next few years, I’m curious how
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Speaker 4: you narrowed down where is Spindrift’s right to play? Are
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Speaker 4: we going to see the next Spindrift fiber, protein, whatever
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Speaker 4: function of du jour matters? Or are you going to
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Speaker 4: stay true to what the core was?
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Speaker 1: Well, there’s two components to the question.
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Speaker 4: The first is.
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Speaker 1: We’re still a reasonably small company relative to a lot
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Speaker 1: of the beverage companies out there. And so small but
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Speaker 1: mighty teams going after, we’ve got in a wonderful way,
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Speaker 1: we have choices on where to spend our time. I
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Speaker 1: won’t spend a lot of time because you guys know
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Speaker 1: this and your listeners know this. It’s going to be
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Speaker 1: about like, where do you have permission to play? And
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Speaker 1: what are the biggest opportunities and all those things. The
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Speaker 1: second component of what you asked is more about like,
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Speaker 1: where will Spindrift play in a world where beverages has
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Speaker 1: become super interesting? People are launching all sorts of different options.
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Speaker 1: And I think about innovation in two different horizons or
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Speaker 1: two different components. One is how do you evolve your
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Speaker 1: current categories and then the one that made you famous? Right.
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Speaker 1: And so in that sense, it’s for us, it’s like,
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Speaker 1: how do you evolve flavored sparkling water? And then the
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Speaker 1: second one is how do you then leap into adjacent categories?
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Speaker 1: Like for us, we’ve launched better for you soda and
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Speaker 1: we’ve launched iced tea and And I think one of
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Speaker 1: the interesting things that we’ve thought about as we went
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Speaker 1: into those adjacent categories is like, what are our core equities?
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Speaker 1: What are the things that we hold dear that truly
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Speaker 1: matter to Spindrift and our product truths that I, as
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Speaker 1: I’ve been referring to, and what are the things that
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Speaker 1: we can move outside of? So the example I would
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Speaker 1: give is like, OK, so flavored sparkling water, by definition,
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Speaker 1: it’s literally low carbonated water with real squeezed fruit. That
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Speaker 1: is the product. And one of the components of that
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Speaker 1: was we early on made a decision we were going
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Speaker 1: to be a little bit less carbonated than some of
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Speaker 1: the competitors in the flavored sparkling water space. And so
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Speaker 1: the question was, well, is carbonation, is that one of
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Speaker 1: our core equities or is that something that we can
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Speaker 1: move outside of? And for a long time, we actually
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Speaker 1: had carbonated iced teas with real squeezed fruit and we’ve
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Speaker 1: just launched a still iced tea. And so clearly we
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Speaker 1: made a strategic decision to that we could move away
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Speaker 1: from that specific characteristic of the product. But there’s other
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Speaker 1: things that we might hold dear and say, no, as
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Speaker 1: an example, like the simple ingredients and the real squeezed fruit,
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Speaker 1: those are components of our product that we hold quite dear.
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Speaker 3: Yeah.
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Speaker 4: That’s what I associate the brand with.
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Speaker 1: Yeah.
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Speaker 4: Well, Amy, we have to ask you our famous last question,
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Speaker 4: which is what’s the bravest thing you’ve ever done?
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Speaker 1: I was thinking about this one in advance and there’s
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Speaker 1: lots of stuff. I think I’m sure, and I’ve heard examples,
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Speaker 1: folks that have been on the show before, lots of
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Speaker 1: personal examples. I empathize with lots of those, but I
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Speaker 1: was thinking of one that actually might be just like
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Speaker 1: funny to talk about. One of the last things I
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Speaker 1: did before I left Staples was to bring back the
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Speaker 1: easy button and the tagline that was easy was, Because
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Speaker 1: it was the 20th anniversary. You’re probably thinking like, how
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Speaker 1: is that like your brave thing? Like that seems like
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Speaker 1: a silly example, but. There are a couple of reasons
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Speaker 1: why it was brave. One is it was like a beloved,
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Speaker 1: brilliant ad campaign in the early 2000s. I mean, my gosh,
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Speaker 1: like the stories of like people having easy buttons on
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Speaker 1: their desks or that was easy. People still say it
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Speaker 1: 20 years later. And the campaign itself was created by
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Speaker 1: a mentor of mine who I absolutely adore. So there
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00:23:21,790 –> 00:23:23,670
Speaker 1: was a little bit of like, can we do justice
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Speaker 1: to this thing? But also, interestingly, it. was the brand
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Speaker 1: defining moment of Staples in a different era of Staples.
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Speaker 1: So at that time, the whole brand strategy was around
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Speaker 1: categories like office supplies and our stores and making it
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Speaker 1: convenient for consumers. But 20 years later, the business had
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Speaker 1: completely changed. Half the business was on the B2B side.
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Speaker 1: The categories themselves were much more geared where the business was,
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Speaker 1: was much more geared to like janitorial products, furniture, technology.
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Speaker 1: And so the challenge or where we had to take
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Speaker 1: this risk was how do you bring back that brand
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Speaker 1: love and nostalgia in a much more modern way so
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Speaker 1: that we could tell the new story of Staples? And
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Speaker 1: it ended up actually being pretty fun. We brought back
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Speaker 1: the easy button specifically. We called him E-Button.
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Speaker 3: He was a guy.
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Speaker 1: And he was pretty sassy and he was a little
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Speaker 1: frustrated with us that he’d been in retirement for many years.
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Speaker 1: So we had lots of like really fun moments creating
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Speaker 1: the campaign. And the whole spirit of it was the
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Speaker 1: easy button sort of physically opened your eyes to the
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Speaker 1: new staples. It was fun.
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Speaker 3: It was great.
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Speaker 4: Was anyone nervous during this?
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Speaker 1: Oh, yeah.
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Speaker 3: Oh, gosh.
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Speaker 1: So nervous.
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Speaker 3: Yes.
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Speaker 1: For exactly the reason that I mentioned, like making sure
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Speaker 1: we do justice, but also tell the story in a
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Speaker 1: modern way.
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Speaker 4: Well, Amy, we appreciate you sharing your insights. We look
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Speaker 4: forward to seeing what Spindrift does next. And thank you again.
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Speaker 1: Thank you guys so much for having me.
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Speaker 4: If you like what you heard and you want to
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Speaker 4: think more about brand building, go check out the episode
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Speaker 4: we did with First Round Diageo’s Nick Tran. And don’t forget,
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Speaker 4: write a review. Thanks for listening.