Brave Commerce

Hosted ByRachel Tipograph & Sarah Hofstetter

MikMak Founder & CEO Rachel Tipograph and Profitero’s President Sarah Hofstetter tackle what’s relevant in eCommerce today for the world’s biggest brands. Each episode they’ll share tips worth millions in sales, while interviewing the bravest marketers on how to navigate eCommerce’s latest consumer and retailer dynamics.

BRAVE COMMERCE | Episode 105: Mir Zaman of Spectrum Brands on Lessons in Leadership

Brave Commerce
Brave Commerce
BRAVE COMMERCE | Episode 105: Mir Zaman of Spectrum Brands on Lessons in Leadership
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In this episode of BRAVE COMMERCE, Mir Zaman, Vice President of Commercial Operations at Spectrum Brands, joins hosts Rachel Tipograph and Sarah Hofstetter to provide insights on leadership, innovation, and adaptability, offering strategies for navigating dynamic business landscapes effectively.

The discussion starts with Mir introducing Spectrum Brands, a company operating in three diverse industries: Home and Personal Care, Home and Garden, and Pet Care. He highlights key brands in the company’s portfolio, providing context for understanding the extensive range of consumer products offered by Spectrum Brands.

The conversation then delves into Mir’s unconventional career path, beginning with his childhood dream of working in aerospace engineering, to roles at Boeing, NASA, and eventually Amazon. His transition into the eCommerce realm at Amazon, despite initial reservations, highlights his adaptability and problem-solving prowess, both integral to his leadership philosophy.

Mir emphasizes the significance of curiosity, data-driven decision-making, and a commitment to continuous experimentation in navigating complex business landscapes. He also reflects on the seamless integration of his experiences into his current role at Spectrum Brands, highlighting the importance of augmenting organizational cultures rather than imposing radical transformations.

In conclusion, Mir talks about his strategic vision for Spectrum Brands and his focus on fostering collaboration across teams and aligning efforts with overarching business objectives. He also shares insights into decision-making frameworks, akin to an engineering approach, that prioritize inputs and outputs to achieve desired outcomes.

Key Takeaways:

●Embrace curiosity as a leadership skill for problem-solving and innovation

●Empower teams with ownership and accountability tied to revenue and cost objectives

●Apply a profit and loss mindset to decision-making, analyzing inputs and outputs to determine the best course of action


Hosted on Acast. See acast.com/privacy for more information.

See omnystudio.com/listener for privacy information.

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Speaker 1: In a curious mind, typically uncovers things that they’re not

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Speaker 1: so comfortable with. But again, the curiosity gives you a

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Speaker 1: level of confidence that anything that you uncover.

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Speaker 2: Would be interesting to you.

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Speaker 1: And I think that drives who I am as a

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Speaker 1: person in the technology field, heavily complex technology field, or

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Speaker 1: even places where I had to develop a product that

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Speaker 1: was a software product that I’ve never really done before.

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Speaker 2: Or now innovation in the.

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Speaker 1: CPG space, which could be quite complex in the regulatory environment.

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Speaker 3: And so on.

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Speaker 1: So I think all of those areas, if you go

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Speaker 1: with a curious mind, it’s much easier for you to

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Speaker 1: face the difficulties that come with it.

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Speaker 3: Welcome to today’s episode of Brave Commerce.

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Speaker 4: I’m Rachel Typograph, the founder and CEO of Micmac.

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Speaker 3: I’m Sarah Hofstetter, president of Profitero.

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Speaker 4: And this is a show that talks about what’s relevant

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Speaker 4: in e-commerce for the world’s biggest brands. Sarah, do you

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Speaker 4: have anyone who worked at Amazon who’s now a Profitero employee?

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Speaker 3: Yeah. It’s always interesting when we have people come to

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Speaker 3: us from Amazon versus like any other retailer or platform.

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Speaker 4: But yeah, you? No, I’ve had the opposite happen. I’ve

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Speaker 4: had Micmac employees go to Amazon. But, you know, you’re

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Speaker 4: just keeping it in the family.

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Speaker 3: I think I have more clients that used to work

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Speaker 3: at Amazon than I do employees at Profitero who used

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Speaker 3: to work at Amazon. That was my guess.

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Speaker 4: Yeah, agreed. And it’s actually amazing. You see that if

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Speaker 4: you have Amazon on your resume, like that’s a ticket

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Speaker 4: to a board seat sometimes.

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Speaker 3: Oh, there you go. You got the advice right here.

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Speaker 4: What’s so interesting is that you can definitely tell when

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Speaker 4: someone’s gone through the Amazon system that The culture there

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Speaker 4: is very strong. Strong’s a good word.

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Speaker 3: Strong’s a good word. I think also depends on like

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Speaker 3: which chapter of Amazon you’ve been through. You know, certainly

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Speaker 3: if you came up in the early, early days, the

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Speaker 3: scrappy nature is certainly a part of it. But there

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Speaker 3: is the day one mindset. But I think more than

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Speaker 3: anything else is a scrappy resilience and curiosity. What’s your take?

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Speaker 4: Everything that you say. Also, the idea of working in

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Speaker 4: small teams. being data-driven, per your point, just being simply relentless,

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Speaker 4: which we learn later in this episode that Amazon’s original

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Speaker 4: name was Relentless.com, which I never knew that fact.

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Speaker 3: I don’t think that was in Brad Stone’s book. When

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Speaker 3: we had Brad Stone, gosh, a couple of years ago,

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Speaker 3: the author of The Everything Store. I don’t remember reading

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Speaker 3: that part. I’m going to have to go back. But

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Speaker 3: that’s what Mir tells us. So we’re going to take

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Speaker 3: it as is.

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Speaker 2: Yeah.

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Speaker 4: So on that note, we’re about to bring Mir onto

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Speaker 4: the show, who you’ll see has a very fascinating career.

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Speaker 4: Started at NASA, moved to Amazon, and now he’s leading

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Speaker 4: the digital business at Spectrum Brands. Let’s bring Mir onto

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Speaker 4: the show where he talks about what he learned at

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Speaker 4: Amazon and how he applies it to his day-to-day work today. Mir, hi.

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Speaker 2: Hello, how are you? Good, good.

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Speaker 4: Before we get into everything… Can you share what is

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Speaker 4: Spectrum Brands? What brands might be in that portfolio that

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Speaker 4: we’d all be aware of?

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Speaker 1: Very nice to be here. Thanks for inviting me. Spectrum

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Speaker 1: Brands kind of operates in three different industries. So we

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Speaker 1: are in home and personal care, in home and garden,

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Speaker 1: and also pet care. So we have brands such as Remington,

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Speaker 1: Black & Decker. small appliances and hair appliances products. Russell Hobbs,

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Speaker 1: which is big in Europe for coffee machines and coffee

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Speaker 1: pots and so on. We also have Dreamborn brand, which

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Speaker 1: is a big brand, good and fun in the US

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Speaker 1: for the dog treats in space. We just recently launched

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Speaker 1: Cat Treats Meowie, which is a new brand we just launched.

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Speaker 1: It used to be from Europe, but we brought it

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Speaker 1: into the U.S. And in the home and garden side,

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Speaker 1: we have Spectracide, Cutter, Repel, some of these brands that

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Speaker 1: you see during the busy season starting in home and garden.

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Speaker 1: So we play in these three areas, but mostly innovations

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Speaker 1: are around the consumer brands that we bring to market

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Speaker 1: through different retailers and online and e-commerce.

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Speaker 4: You had me at Black & Decker. You have a

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Speaker 4: really interesting background for someone who’s working at a big

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Speaker 4: consumer products portfolio. In getting to know you, your story’s fascinating,

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Speaker 4: but you really started working at Boeing and NASA. And

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Speaker 4: now you’re at Spectrum Brands. I have a feeling that’s

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Speaker 4: like not a normal progression. So can you share how

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Speaker 4: you essentially went from NASA to, you know, CPG?

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Speaker 1: It’s an interesting story for sure, I would say, because

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Speaker 1: it is not a linear path that I took.

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Speaker 2: I grew up in Bangladesh.

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Speaker 1: So when I was growing up, I used to watch

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Speaker 1: space shuttle launches on TV, doing news and so on.

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Speaker 1: And my lifelong dream was to become an aerospace engineer

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Speaker 1: and work on space shuttle. But in Bangladesh at that time,

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Speaker 1: there was no aerospace engineering program. So I had to

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Speaker 1: go overseas. So I went to Australia. I got a

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Speaker 1: scholarship there. And I went to Australia to study aerospace engineering.

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Speaker 1: Then eventually I moved to US. I went to Purdue

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Speaker 1: University there. And then when I finished my engineering program,

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Speaker 1: I got a job in the space shuttle program as

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Speaker 1: an engineer after the Columbia accident. So it was kind

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Speaker 1: of coincidental in how it worked, but I happened to

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Speaker 1: just get into the program that I wanted to be

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Speaker 1: part of. So I did that after 20, 30 some launches.

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Speaker 1: I was pretty much an ingrained engineer there for many years.

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Speaker 1: And then the program ended. So when the program ended,

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Speaker 1: because US government decided that it wanted to commercialize most

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Speaker 1: of the space program through SpaceX and others. So I

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Speaker 1: decided that, hey, maybe I reached the goal of my

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Speaker 1: career that I wanted to be part of. And now

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Speaker 1: what should I do next? What should I find next

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Speaker 1: that’s interesting? So I went to business school and I

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Speaker 1: went into consulting. I did strategy and operations consulting for

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Speaker 1: about five years. And then Amazon out of the blue

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Speaker 1: reached out to recruit me in Amazon. running a marketplace

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Speaker 1: business for jewelry and watches. So that’s kind of how

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Speaker 1: I got into the e-commerce world, which was accidental almost

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Speaker 1: because I actually tried to convince the recruiter that I

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Speaker 1: was not the right person for this role. I had

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Speaker 1: no experience in retail at all. But they were like, no,

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Speaker 1: we hire unconventional people. That’s what we do. So I

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Speaker 1: kind of started there and I had a one year plan,

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Speaker 1: but I stayed almost seven years there. I kind of

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Speaker 1: liked it, I guess. And then I ended up in

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Speaker 1: Spectrum Brands. So it’s a journey, but the common thread

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Speaker 1: in that is it’s problem solving. So whether you’re solving

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Speaker 1: a space problem or engineering problem that’s complex, I think

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Speaker 1: e-commerce has quite a parallel there because it’s evolving constantly.

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Speaker 1: It’s changing a lot. You have to continuously find new

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Speaker 1: ways to compete in the market. And I think that’s consistent.

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Speaker 2: In my career.

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Speaker 4: You brought up business school. A lot of people struggle

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Speaker 4: around that decision of whether to go or not. What’s

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Speaker 4: your perspective based on your history?

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Speaker 2: It made me a better consumer.

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Speaker 1: That’s how I kind of summarize my experience in business school.

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Speaker 1: And I think obviously it’s needed to transition a career

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Speaker 1: because if you’re an engineer and applying for a business

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Speaker 1: role or e-commerce role, it’d be hard for you to

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Speaker 1: convince them otherwise, unless they’re Amazon and feels really okay

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Speaker 1: to hire anyone that has the skills that they need.

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Speaker 1: But Business school kind of made me a better consumer. Also,

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Speaker 1: let me understand how to think about overall strategy to execution.

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Speaker 1: In engineering, you’re given a problem and you work on

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Speaker 1: that problem. The strategy doesn’t really play a role so much,

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Speaker 1: but in business, that’s consistent. And I think that was

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Speaker 1: a good framework for me to use. Consistently showed up

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Speaker 1: in consulting when I went there and as well as Amazon.

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Speaker 1: So definitely made me a much smarter consumer and understanding

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Speaker 1: of the business part. And I think that was necessary.

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Speaker 1: Was it difficult in terms of learning and executing?

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Speaker 2: No, it wasn’t. But it was absolutely needed for my

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Speaker 2: current role.

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Speaker 3: Yeah, I’m not here to tell your career story per se,

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Speaker 3: but you know, you talk about Problem solving. I actually

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Speaker 3: think a big part of your career progression sounds like

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Speaker 3: a curiosity element. You talk about watching these space launches

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Speaker 3: and saying, you know, give me one of those. I

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Speaker 3: want to learn more about how it works. It sounds

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Speaker 3: like you’re the kind of person that likes breaking things down,

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Speaker 3: asking more questions. And yes, maybe earlier in your career

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Speaker 3: as an engineer or even, you know, in business school,

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Speaker 3: you’re actually getting in. but it sounds like you’ve actually

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Speaker 3: amassed some very strong leadership skills around curiosity that has

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Speaker 3: gotten you there. Again, I’m not an executive recruiter or.

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Speaker 2: Anything like that.

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Speaker 3: It just feels to me like you’ve got this really

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Speaker 3: insatiable curiosity, which is so critical for the job that

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Speaker 3: you’re in today, certainly.

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Speaker 1: Absolutely, you hit the nail on the head. If somebody

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Speaker 1: asked me what’s the single word that defines you, I

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Speaker 1: would say curiosity.

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Speaker 2: Because in my opinion, in.

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Speaker 1: A curious mind, typically uncovers things that they’re not so

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Speaker 1: comfortable with. But again, the curiosity gives you a level

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Speaker 1: of confidence that anything that you uncover would be interesting

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Speaker 1: to you. And I think that drives who I am

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Speaker 1: as a person in the technology field, heavily complex technology field,

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Speaker 1: or even places where I have to develop a product

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Speaker 1: that was a software product that I’ve never really done before.

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Speaker 1: Or now innovation in the CPG space, which could be

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Speaker 1: quite complex in the regulatory environment and so on.

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Speaker 2: So I think all of.

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Speaker 1: Those areas, if you go with a curious mind, it’s

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Speaker 1: much easier for you to face the difficulties that come

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Speaker 1: with it. And perhaps look at this Rubik’s Cube in

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Speaker 1: a different way and try to solve that problem, right?

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Speaker 2: That others will gloss over. So it actually helps me. Yeah.

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Speaker 3: I think that’s fantastic. I would love to to almost

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Speaker 3: see if and where we can find some parallels and

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Speaker 3: unpack this a little bit more as we think about

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Speaker 3: your most recent transition, obviously, the transition was a couple

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Speaker 3: of years back, but from your last job to your

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Speaker 3: current job, from your Amazon job to your Spectrum job,

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Speaker 3: what is it that you took from your Amazon experience?

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Speaker 3: So you went from retail to CPG, which we’ve seen

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Speaker 3: happen before, but not with the kind of precursors that

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Speaker 3: you’ve had. What are the curiosity elements that you took

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Speaker 3: from Amazon that you then brought, either it’s in mindset

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Speaker 3: or behaviors or just basic practices?

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Speaker 2: We talked about business school.

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Speaker 1: I think Amazon is really one of the greatest training

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Speaker 1: grounds for management. So as I was managing different categories

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Speaker 1: or businesses in Amazon, What I learned is that the

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Speaker 1: biggest element that I had is the leadership principles that

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Speaker 1: Amazon had. And I still subscribe to those leadership principles

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Speaker 1: in a way that I operate my current business in

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Speaker 1: Spectrum Benz. That is not to say that I influenced

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Speaker 1: the culture, but I didn’t change the culture of Spectrum Benz.

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Speaker 1: I’m very aware of that, and I try not to

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Speaker 1: do that. On the other hand, that enhances the way

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Speaker 1: I operate. The second part is data. Amazon teaches you

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Speaker 1: how to use data as an arbiter in decision making.

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Speaker 1: You actually circumvent levels or expertise or certain biases and

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Speaker 1: use data to guide your decision making. When I came

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Speaker 1: to Spectrum Brands, that was not an inherent part of

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Speaker 1: the culture, but I brought that perspective with a curious mind,

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Speaker 1: of course, but then using data to really help us

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Speaker 1: arrive at a conclusion. And test and learn the experimentation,

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Speaker 1: because in the field that I’m in, experimentation is key,

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Speaker 1: perhaps because there’s no 100% solution.

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Speaker 2: In many cases, you have 80% of the data.

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Speaker 1: So that ambiguity of 20%, you do have to open

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Speaker 1: your mind to test something. in a small scale, and

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Speaker 1: then use the results to scale from there. So that

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Speaker 1: is something that’s very inherent in the culture and spectrum

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Speaker 1: now after two years. And I’m very proud to say

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Speaker 1: that I have some part to play in it because

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Speaker 1: of the mentality that I brought in from Amazon. So

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Speaker 1: it’s not going somewhere and take your mindset of that

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Speaker 1: place and transform the other place, terraform the other place.

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Speaker 1: It’s more to do with how you augment it to

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Speaker 1: the best of that place and then find something hybrid

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Speaker 1: that’s going to be really be the recipe for success.

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Speaker 4: What are some of those Amazon leadership principles that you’ve

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Speaker 4: held on to? I think we all know the famous,

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Speaker 4: you can’t have a meeting larger than the size of

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Speaker 4: a pizza box. But like, what are those principles that

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Speaker 4: you’re carrying forward?

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Speaker 1: One thing I think Sarah brought up earlier that I

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Speaker 1: ask a lot of questions. So deep is a big

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Speaker 1: one where you must ask why’s many times to really

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Speaker 1: understand the layers of the onion in what’s going on

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Speaker 1: as a manager. I have to audit my team that

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Speaker 1: is a few layers deep. So if I don’t ask

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Speaker 1: many why’s, it’s hard for me to really understand, are

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Speaker 1: they on the right track or not?

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Speaker 2: So I would always be surprised otherwise.

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Speaker 1: So there’s a mechanism I use, which is weekly business

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Speaker 1: review in our organization, where that’s the rigor that I

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Speaker 1: used in Amazon. And we talk about the details of

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Speaker 1: the business, what’s working, what’s not working, how to look

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Speaker 1: around the corner, and actually accepting the fact that some

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Speaker 1: things are not working. That’s okay because it’s an open

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Speaker 1: and transparent forum. And all the team members are there

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Speaker 1: to have an open discussion as well and take the

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Speaker 1: next move. So I think that creates this sense of ownership,

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Speaker 1: which is another leadership principle, and delivering results. Because above all,

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Speaker 1: all the ideas are great, but they’re not great enough

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Speaker 1: if you’re not delivering.

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Speaker 2: Results, right?

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Speaker 1: So So people have to have this short-term and long-term view.

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Speaker 1: And then the pizza team idea that you brought up,

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Speaker 1: which is a big one that works really well with

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Speaker 1: tech teams in Amazon, as well as business teams, because

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Speaker 1: you are not having too many people focus.

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Speaker 2: On the same thing.

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Speaker 1: But a small amount of people focus on a very

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Speaker 1: focused area, a particular problem that is difficult to crack.

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Speaker 1: but they wouldn’t come out of the room until they

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Speaker 1: had some ideas to operate on, right? And I think

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Speaker 1: that works really well. It’s the transparency and then the

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Speaker 1: ability to kind of dig into the details of the problem.

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Speaker 2: Whiteboarding is quite common. in Amazon.

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Speaker 1: And we try to do the same thing in spectrum

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Speaker 1: brands because a lot of things in supply chain and

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Speaker 1: especially forecasting and demand planning, as you know, for e-commerce

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Speaker 1: businesses are very difficult to really achieve accuracy. So we

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Speaker 1: have to do a lot of experimentation and learn how

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Speaker 1: it actually works. So a lot of those elements are

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Speaker 1: coming from these pizza teams. We don’t really call it

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Speaker 1: Pizza Team because I don’t want it to be sounding

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Speaker 1: like I’m Amazonified everything, but I want to make sure

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Speaker 1: that people have a way, means to approach these problems

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Speaker 1: that are difficult.

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Speaker 4: You’re now around year three at Spectrum Brands, and you’ve

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Speaker 4: been a part of this transformation to really make digital

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Speaker 4: a growth engine to the business. What are you working

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Speaker 4: towards and how do you motivate the team to get

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Speaker 4: towards that North Star?

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Speaker 2: It’s a great question.

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Speaker 1: When I came into this company, I operate a central

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Speaker 1: organization and it supports the business units and other functions.

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Speaker 2: So it was looked at as a cost center.

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Speaker 1: And I had to kind of change that paradigm because

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Speaker 1: my team has a direct input on a sizable chunk

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Speaker 1: of our commercial business. I had to build a shadow

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Speaker 1: P & L to show them, like, how do we

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Speaker 1: help with revenues? How do we help with cost and efficiency?

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Speaker 1: How we run media, for example. I had to change that.

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Speaker 1: So in that regard, I had to build a year-long,

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Speaker 1: like a yearly plan and a three-year plan. So three-year

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Speaker 1: plan had some visions where it needed to not only

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Speaker 1: introduce new products to market and test and learn how

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Speaker 1: we do innovation, because commercialization is the big aspect of

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Speaker 1: how you drive success in the market. But we changed

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Speaker 1: that through our business model where we actually would commercialize

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Speaker 1: first on some of the digital first channels and then

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Speaker 1: test there to see what needs to be perfected and

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Speaker 1: then go for broader commercialization elsewhere. which gives us a

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Speaker 1: lot more higher success rate. Also, we’re able to manage

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Speaker 1: the economics better.

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Speaker 2: That’s one innovation.

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Speaker 1: The second thing is, I would say that we’re able

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Speaker 1: to drive consumer perception of our products through ratings and reviews.

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Speaker 1: For example, the sentiment analysis at the product level across

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Speaker 1: different platforms, which is a great way for people to know,

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Speaker 1: is the product actually resonating? Is there something else going

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Speaker 1: on here that consumers don’t know how to use? So,

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Speaker 1: We could address those through content or sometimes through our

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Speaker 1: innovation roadmap. So all of those are direct input to

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Speaker 1: how the company actually innovates, would innovate the products. And

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Speaker 1: then the media part, which is the biggest one that

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Speaker 1: we have, a sizable portion of our media is run internally.

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Speaker 1: So we have a content development team as well as

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Speaker 1: the media strategy and execution and measurement team. So they

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Speaker 1: actually took more and more work out of the agencies

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Speaker 1: and drove through internally. The key operating principle here is

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Speaker 1: quality and speed. So we want to drive speed and

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Speaker 1: we want to make sure that we can optimize as

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Speaker 1: often as quickly as possible so we can drive the

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Speaker 1: KPIs on the media. And it’s a connected media, full funnel.

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Speaker 1: I was saying earlier that if I wasn’t setting those

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Speaker 1: visions and changing, then probably I’m not doing my role up.

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Speaker 1: And since this area is changing, you know, I was earlier,

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Speaker 1: I met you, Rachel, in Las Vegas in ShopTalk.

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Speaker 2: And one of the emerging.

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Speaker 1: Part of this industry right now is AI, generative AI,

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Speaker 1: in how we use AI to actually be more efficient

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Speaker 1: in what we do. So there is an opportunity there

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Speaker 1: that I’m trying to explore and learn about at the moment.

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Speaker 1: I’m not a big practitioner of it yet, but I

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Speaker 1: intend to make best use of it as soon as

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Speaker 1: I uncover some diamonds.

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Speaker 2: And also, I think that’s kind of what’s working for.

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Speaker 3: Us at the Let me ask you a question that

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Speaker 3: kind of ties what you just said with some of

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Speaker 3: the stuff we were talking about earlier. You’re almost like

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Speaker 3: an executive chef. You’ve got all the ingredients and now

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Speaker 3: you’ve got to figure out your menu and your recipe.

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Speaker 3: But even if we’re just looking at a singular recipe,

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Speaker 3: you’re saying you can’t sacrifice speed or quality. So now

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Speaker 3: you’ve got to make this delicious recipe from the ingredients

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Speaker 3: that you have with specific parameters. How do you decide

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Speaker 3: your next best action? How do you think through that sequencing? Like,

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Speaker 3: how do you take that engineering mind and that curiosity

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Speaker 3: to go from various disparate teams that might be like,

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Speaker 3: let’s just say your ingredients in your pantry to a

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Speaker 3: well-oiled ways of working?

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Speaker 1: The greatest equalizer for any business is the P &

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Speaker 1: L mindset. So in the P & L, you have

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Speaker 1: inputs and outputs, which is something how I learned to

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Speaker 1: operate in Amazon.

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Speaker 2: And I take that mindset here.

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Speaker 1: So I lay out all the inputs, inputs to market share,

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Speaker 1: Organic share of voice, paid share of voice, profitability, top line.

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Speaker 1: Take all of those, what inputs drive those? And then

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Speaker 1: after you analyze, after you kind of determine the inputs,

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Speaker 1: then you have to see which team owns those inputs.

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Speaker 1: And you have to kind of figure out how those

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Speaker 1: team really work together to get the best input possible.

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Speaker 1: And the outputs are really something that you can’t really

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Speaker 1: control that much unless you control the inputs. So that

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Speaker 1: is the equivalency that helps us kind of come to

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Speaker 1: the same level. of our working mode between the business

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Speaker 1: unit and my organization, because that’s where the collaboration comes in.

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Speaker 1: And if we’re using agencies, the same thing applies. So

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Speaker 1: you can use the same set of languages and inputs

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Speaker 1: to talk to the agency to make sure that the

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Speaker 1: agency is also on the same page in how we

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Speaker 1: want to drive efficiency. I think that’s what helps us.

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Speaker 1: And I think that’s more of an engineering way of

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Speaker 1: thinking versus just sporadically trying.

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Speaker 2: To achieve something.

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Speaker 4: Well, Mir, we have to ask you our famous last question,

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Speaker 4: which is what’s the bravest thing you’ve ever done?

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Speaker 2: I have two examples.

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Speaker 1: One is probably more professional, which is pivoting from engineering

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Speaker 1: to business was very scary for me because engineering mindset

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Speaker 1: and the way you do things is, It’s pretty specific

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Speaker 1: and you know your tools and you know how to

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Speaker 1: use them. So when I went into business, it became

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Speaker 1: much more ambiguous. So it was like ambiguity was something

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Speaker 1: that I had to get used to. So it was

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Speaker 1: one of the biggest things that I had to grapple

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Speaker 1: with before I made that plunge. Ambiguity actually is something

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Speaker 1: that I got used to and I enjoyed because of

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Speaker 1: my curious mind. So that was probably one of the

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Speaker 1: most scariest things that I’ve done in my life. On

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Speaker 1: a personal level, when I went to Australia, I had

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Speaker 1: a 50% scholarship. So my other 50% of my tuition

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Speaker 1: and living expenses, I had to source for myself. So

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Speaker 1: I actually did something very daring. I took a cash

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Speaker 1: advance on my credit card, $ 21, 000, I still remember, and

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Speaker 1: I bought a cab. And I analyzed that if I

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Speaker 1: worked nonstop for three months during summer, I would be

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Speaker 1: able to pay off this cab. So I paid off

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Speaker 1: this cab. After three months, I did exactly what I

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Speaker 1: thought I would do because the cash advance was pretty expensive.

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Speaker 1: And then I had these two drivers that drove the

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Speaker 1: cab day and night. And I drove sometimes on the weekends.

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Speaker 1: That’s how I actually paid for my education. So it

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Speaker 1: was very scary when I did it. But looking back

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Speaker 1: at it now, I’m very happy that I did.

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Speaker 4: That is so awesome. Where was this cab? In Australia

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Speaker 4: or in India?

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Speaker 2: In Melbourne, Australia.

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Speaker 1: If you ever went to Melbourne and you got lost

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Speaker 1: and you called me up, I would be able to

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Speaker 1: tell you how to get to Melbourne.

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Speaker 2: Point A to point B because I know.

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Speaker 4: Oh my gosh. I love that story. And talk about

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Speaker 4: investing in yourself.

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Speaker 1: Yeah. I mean, look, end of the day, you know,

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Speaker 1: it’s the challenges you take, but you have to be relentless.

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Speaker 1: I don’t know if you know this. Amazon used to

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Speaker 1: be called relentless.com at the beginning. And I actually felt

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Speaker 1: that very well when I worked there is that people

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Speaker 1: there are constantly driving something in a very relentless way.

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Speaker 1: I think that’s a big takeaway for me is that

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Speaker 1: if you really believe in something, you just don’t know

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Speaker 1: how to say no.

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Speaker 2: You don’t know how to just stop. That’s a great

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Speaker 2: way to achieve something.

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Speaker 4: Yeah, you’re speaking to a successful quality in any employee

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Speaker 4: or entrepreneur. So I totally agree. Well, Mir, thank you

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Speaker 4: for all your lessons. I really personally have enjoyed getting

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Speaker 4: to know you over recent times. So give them a

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Speaker 4: follow and we’re appreciative for your time.

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Speaker 2: Thank you so much, Rachel. Very nice meeting you guys.

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Speaker 2: Appreciate it.

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Speaker 4: If you enjoyed listening to this episode and you want

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Speaker 4: to go down a journey of other people who’ve had

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Speaker 4: stints at Amazon that we’ve had on the show, you

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00:22:41,210 –> 00:22:44,710
Speaker 4: can go check out our episode with Vinnie Rinaldi from Hershey’s.

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00:22:45,170 –> 00:22:48,100
Speaker 4: He had a stint at Amazon. You can also go

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00:22:48,210 –> 00:22:51,639
Speaker 4: way back into the archives and check out Dave Glick,

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00:22:51,720 –> 00:22:56,740
Speaker 4: who was an original, like real original Amazon employee. And

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Speaker 4: we believe that Dave is now at Walmart. Or go

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00:22:59,119 –> 00:23:02,139
Speaker 4: check out a dear old friend of ours, Elizabeth Bennett,

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Speaker 4: who also was an original Amazon employee and then made

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Speaker 4: her way to CPG. If you’re enjoying what you’re hearing,

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00:23:08,690 –> 00:23:11,470
Speaker 4: tell a friend. Give us a shout on LinkedIn. Write

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Speaker 4: us a review. Thanks for listening.

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Speaker 1: Hi, I’m Jackie Cooper, Global Chief Brand Officer at Edelman

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Speaker 1: and the host of Touch of Truth, a new podcast

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Speaker 1: launching on the Adweek Podcast Network.

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Speaker 3: My dad gave me this incredibly smart piece of advice,

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Speaker 3: meet everyone once. As a result, I’ve met some of

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Speaker 3: the most fascinating and inspiring people on the planet.

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Speaker 1: Now on Touch of Truth, we’re coming centre stage and

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00:23:55,030 –> 00:23:58,359
Speaker 1: sharing the mic to experience stories of truth, insights and

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Speaker 1: visions for the future that will.

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Speaker 3: Challenge your way of thinking.

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Speaker 1: Touch of Truth is available wherever you listen to podcasts.

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Speaker 1: New episodes come out every Tuesday. I do hope to

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Speaker 1: see you there.