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ServiceNow is handling 90% of its own employee IT requests autonomously, resolving cases 99% faster than human agents. On Thursday it announced the product technology it wants to use to do the same for everyone else. Organizations have spent three years running pilots that stall when AI gets to the execution layer. The agent can…

Alibaba’s now famed Qwen AI development team has done it again: a little more than a day ago, they released the Qwen3.5 Medium Model series consisting of four new large language models (LLMs) with support for agentic tool calling, three of which are available for commercial usage by enterprises and indie developers under the standard…

For years, the “last mile” of digital transformation has been littered with forgotten PDFs and ignored training manuals.  Organizations spend millions on sophisticated software like SAP or Salesforce, only for employees to struggle with basic navigation. Now, as the era of agentic AI arrives, companies face a double-edged sword: they must teach human employees to…

Claude Code has become increasingly popular in the first year since its launch, and especially in recent months, as developers and non-technical users alike flock to AI unicorn Anthropic’s hit coding agent to create full applications and websites in days, on their own, that would’ve taken months and technical teams without. It’s not a stretch…

Anthropic opened its virtual “Briefing: Enterprise Agents” event on Tuesday with a provocation. Kate Jensen, the company’s head of Americas, told viewers that the hype around enterprise AI agents in 2025 “turned out to be mostly premature,” with many pilots failing to reach production. “It wasn’t a failure of effort, it was a failure of…

Web Search has already been disrupted by AI — just take a look at how readily Google is presenting users with AI Overviews (summaries of search results) at the top of their results pages, how Bing early on integrated OpenAI’s GPT models, and how Perplexity continues to build on its own AI-driven web search platform…

In the rapidly evolving landscape of artificial intelligence, the distance between a developer’s idea and a functioning agent has historically been measured in hours of configuration, dependency conflicts, and terminal-induced headaches. That friction point changed today. Kilo, the AI infrastructure startup backed by GitLab co-founder Sid Sijbrandij, has announced the general availability of KiloClaw, a…

Presented by Salesforce Smarsh, a global provider of cloud-native, AI-driven solutions that capture, archive, and analyze communications data and intelligence for highly regulated industries, set an ambitious goal: use AI to scale its workforce and increase productivity by 30%. But its customer service team had already identified the real challenge — customers were navigating a…

Google caused controversy among some developers this weekend and today, Monday, February 23rd, after restricting their usage of its new Antigravity “vibe coding” platform, alleging “maliciously usage.”  Some users who had been using the open source autonomous AI agent OpenClaw in conjunction with agents built on Antigravity, as well as those who had connected OpenClaw…

Every engineering leader watching the agentic coding wave is eventually going to face the same question: if AI can generate production-quality code faster than any team, what does governance look like when the human isn’t writing the code anymore? Most teams don’t have a good answer yet. Treasure Data, a SoftBank-backed customer data platform serving…