What happens when an eCommerce owner stops asking, “How can I get more people to do this work?” and starts asking, “How can I redesign the work entirely?” In this episode, I’m joined by Eli Zauner, co-founder of Universal Yums, who is using AI, software, and automation to tackle the complexity of a seven-figure consumer business. Whether you’re an eCommerce founder looking to automate repetitive work, a business owner trying to scale without constantly adding headcount, or simply curious about what AI can actually do inside a real operating business, this conversation offers a highly tactical look at what comes next.

Listen in as Eli shares how he evolved from a bootstrapped subscription snack box startup into building sophisticated systems for supply planning, product development, advertising, and operations—and why AI has fundamentally changed the way he thinks about scaling. You’ll hear how he structures his AI and software stack, why he believes the terminal can be a more powerful interface for business owners, and how shared skills, structured data, and software can create the foundation for AI agents. Eli also talks about his thinking around AI-driven job displacement, the future of “outcome ownership,” and why businesses should identify processes where more output directly creates more revenue.

You can find show notes and more information by clicking here: https://tinyurl.com/537srzjh

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