BRAVE COMMERCE | Episode Pinterest’s Kate Hamill on Visual Search, AI, and the New Path to Purchase
In this episode of BRAVE COMMERCE, Rachel Tipograph and Sarah Hofstetter sit down with Kate Hamill, VP of North America Enterprise Sales at Pinterest, to unpack how the platform is evolving from an inspiration engine into a more measurable driver of commerce outcomes. Kate shares how Pinterest is compressing the funnel between discovery and conversion, and how brands can think differently about visual-first experiences across the shopping journey.
The conversation also dives into why social search is capturing more search budgets, how Pinterest’s AI powers proactive discovery, and why modern measurement approaches—including MMM, MTA, and incrementality—matter more than last-click attribution as consumers shop across weeks and devices. From CPG to emerging non-endemic categories, Kate explains how brands can reach consumers earlier in the journey and better understand their impact on growth.
Key Takeaways
- Social search plays a critical role in demand creation, not just demand capture
- Visual search helps brands engage consumers before preferences are fully formed
- Incrementality and triangulated measurement are essential to understanding impact
- AI-powered discovery experiences support both inspiration and performance
Hosted on Acast. See acast.com/privacy for more information.
See omnystudio.com/listener for privacy information.
00:00:01,030 –> 00:00:04,660
Speaker 1: The marketers that we see extracting the most value from
2
00:00:04,710 –> 00:00:08,500
Speaker 1: Pinterest are absolutely ones who are leaning into incrementality, who
3
00:00:08,539 –> 00:00:14,960
Speaker 1: understand that somebody shopping for couches or living room furniture
4
00:00:14,980 –> 00:00:18,860
Speaker 1: and spending months creating a board and curating and then
5
00:00:18,960 –> 00:00:21,550
Speaker 1: actually purchasing, it would be all too easy to just
6
00:00:21,590 –> 00:00:24,630
Speaker 1: give all of that credit to Google. But the fact
7
00:00:24,670 –> 00:00:27,410
Speaker 1: of the matter is that’s really just demand capture.
8
00:00:27,730 –> 00:00:29,510
Speaker 2: It’s more upper funnel, full funnel marketing.
9
00:00:29,830 –> 00:00:33,770
Speaker 1: Social search platforms like Pinterest that are really driving that demand.
10
00:00:34,090 –> 00:00:39,180
Speaker 1: CFOs who are very attuned to the ever-evolving media landscape
11
00:00:39,479 –> 00:00:39,979
Speaker 1: know that.
12
00:00:42,780 –> 00:00:45,000
Speaker 3: Welcome to today’s episode of Free of Commerce.
13
00:00:45,620 –> 00:00:46,660
Speaker 2: I’m Sarah Hofstadter.
14
00:00:46,780 –> 00:00:49,460
Speaker 4: And I’m Rachel Tippegraph. And this is a show that
15
00:00:49,520 –> 00:00:52,580
Speaker 4: talks about what’s relevant in commerce for the world’s biggest brands.
16
00:00:52,600 –> 00:00:53,519
Speaker 3: Welcome to Free of Commerce.
17
00:01:00,960 –> 00:01:03,840
Speaker 4: Sarah, I mean, you’ve been in the business of search
18
00:01:03,860 –> 00:01:05,380
Speaker 4: for how many decades at this point?
19
00:01:05,680 –> 00:01:07,680
Speaker 3: Oh my God, why do you think they seem so old?
20
00:01:09,040 –> 00:01:12,600
Speaker 3: When was Google invented? Like 2000? I mean, I have
21
00:01:12,740 –> 00:01:17,400
Speaker 3: been involved in search since 2004. Okay. You know, obviously
22
00:01:17,440 –> 00:01:22,570
Speaker 3: massively disruptive technology. It has a lot of similarities to
23
00:01:22,910 –> 00:01:24,730
Speaker 3: OpenAI two years ago.
24
00:01:25,130 –> 00:01:26,330
Speaker 4: Okay, explain further.
25
00:01:26,350 –> 00:01:28,390
Speaker 3: There were people that were playing with it, but they
26
00:01:28,410 –> 00:01:31,179
Speaker 3: didn’t really like, it didn’t have like this meteoric rise,
27
00:01:31,200 –> 00:01:33,400
Speaker 3: like the way it has had over the past couple
28
00:01:33,420 –> 00:01:35,020
Speaker 3: of years. Like AI has been a thing for a
29
00:01:35,040 –> 00:01:38,500
Speaker 3: long time. OpenAI has been around for a while, but
30
00:01:38,880 –> 00:01:41,760
Speaker 3: getting a little bit more into the consumer zeitgeist and
31
00:01:41,780 –> 00:01:44,470
Speaker 3: stuff certainly started happening a couple of years ago. And
32
00:01:45,069 –> 00:01:47,590
Speaker 3: now it’s like, you know, even your grandmother is on it.
33
00:01:48,540 –> 00:01:51,880
Speaker 3: So the way I look at Google, it was kind
34
00:01:51,920 –> 00:01:55,200
Speaker 3: of similar. Obviously, there were, and remember, the market was very,
35
00:01:55,220 –> 00:01:57,010
Speaker 3: you know, there were a lot of players. It was
36
00:01:57,030 –> 00:02:01,070
Speaker 3: a highly competitive space. Remember, Ask Jeeves, Yahoo, you know,
37
00:02:01,110 –> 00:02:03,490
Speaker 3: there was Yahoo, there was MSN. I mean, some of
38
00:02:03,510 –> 00:02:05,930
Speaker 3: them are arguably still around, but there were some real
39
00:02:05,970 –> 00:02:09,120
Speaker 3: doozies over there. But when you would go to marketers
40
00:02:09,440 –> 00:02:12,000
Speaker 3: and say, hey, you need to invest in it, they’d
41
00:02:12,020 –> 00:02:14,820
Speaker 3: be like, yeah, sure, no problem. And like, you know,
42
00:02:14,860 –> 00:02:17,359
Speaker 3: what’s your rate card? And it’s like, oh, no, no, no, no, no.
43
00:02:18,150 –> 00:02:21,590
Speaker 3: it’s an auction. You bid on this. It’d be like, oh, okay.
44
00:02:21,610 –> 00:02:22,670
Speaker 3: So where should I send the creative?
45
00:02:22,710 –> 00:02:23,350
Speaker 2: No, no, no, no, no.
46
00:02:23,410 –> 00:02:25,910
Speaker 3: It’s just text. And you have limited text and there
47
00:02:25,930 –> 00:02:27,950
Speaker 3: are certain rules of what you can and can’t do.
48
00:02:28,050 –> 00:02:31,389
Speaker 3: So you’re used to sight, sounds, emotion, negotiated over three
49
00:02:31,410 –> 00:02:38,150
Speaker 3: martini lunch. And then you go to text-based stockbroker. And
50
00:02:39,190 –> 00:02:41,890
Speaker 3: that was a big hindrance to adoption by marketers.
51
00:02:41,970 –> 00:02:42,270
Speaker 1: Big.
52
00:02:42,910 –> 00:02:44,669
Speaker 3: I mean, that’s ultimately how I ended up getting into
53
00:02:44,690 –> 00:02:48,829
Speaker 3: the business because I like taking complicated things and making
54
00:02:48,870 –> 00:02:52,370
Speaker 3: them approachable. But yeah, that’s ultimately, you know, the origins
55
00:02:52,410 –> 00:02:55,090
Speaker 3: of search. So fast forward to today, and we’re in
56
00:02:55,150 –> 00:02:59,380
Speaker 3: the same conversation. Instead of the word search, you say discovery.
57
00:02:59,960 –> 00:03:03,180
Speaker 3: Google coins ZMOT. I mean, it’s very similar. It’s the
58
00:03:03,200 –> 00:03:05,720
Speaker 3: zero moment of truth. How do brands get discovered?
59
00:03:06,120 –> 00:03:10,120
Speaker 4: So when you think about what is the last 22
60
00:03:10,120 –> 00:03:12,940
Speaker 4: years of search history, right? Your search history.
61
00:03:13,100 –> 00:03:16,420
Speaker 3: Oh God, nobody should ever see that. So many recipes. Yeah.
62
00:03:17,270 –> 00:03:20,790
Speaker 4: So many inflection points. But it feels like, well, you
63
00:03:20,830 –> 00:03:25,880
Speaker 4: tell me, 2004 to 2020, was there an inflection point?
64
00:03:26,360 –> 00:03:27,320
Speaker 3: Yes. Social.
65
00:03:27,760 –> 00:03:27,980
Speaker 5: Yeah.
66
00:03:28,080 –> 00:03:30,540
Speaker 3: I mean, think about the way people started searching on Twitter.
67
00:03:31,160 –> 00:03:33,810
Speaker 3: It didn’t happen when Twitter started out. It wasn’t until
68
00:03:33,820 –> 00:03:37,010
Speaker 3: like maybe, you know, the 2012 election for reals that
69
00:03:37,030 –> 00:03:40,530
Speaker 3: people were searching on Twitter. First point of discovery was
70
00:03:40,840 –> 00:03:44,780
Speaker 3: Think about when Amazon became, YouTube became like the second
71
00:03:44,820 –> 00:03:47,660
Speaker 3: biggest search engine and then Amazon became the second biggest
72
00:03:47,690 –> 00:03:51,070
Speaker 3: search engine. But the idea of search, of using a
73
00:03:51,270 –> 00:03:56,290
Speaker 3: keyword-based discovery, that hasn’t changed a lot. But where it’s happened,
74
00:03:56,470 –> 00:03:58,700
Speaker 3: it’s not, you know, quote unquote traditional, is it?
75
00:03:59,010 –> 00:03:59,230
Speaker 5: Right.
76
00:03:59,250 –> 00:04:02,070
Speaker 4: So you had traditional search, you had social search, then
77
00:04:02,090 –> 00:04:05,810
Speaker 4: you had essentially retail media, commerce search.
78
00:04:06,470 –> 00:04:06,730
Speaker 5: Yeah.
79
00:04:07,270 –> 00:04:08,350
Speaker 4: And now you’ve generative search.
80
00:04:09,130 –> 00:04:12,260
Speaker 3: Right. And even when you get to generative search, before
81
00:04:12,300 –> 00:04:14,120
Speaker 3: you get to generative search, you look at commerce search.
82
00:04:14,680 –> 00:04:18,680
Speaker 3: Commerce search would be on retailer.coms. But I mean, a
83
00:04:18,680 –> 00:04:20,839
Speaker 3: big part of that business is what happens when you’re
84
00:04:20,860 –> 00:04:25,420
Speaker 3: searching for products in a social search, which means that
85
00:04:25,440 –> 00:04:29,140
Speaker 3: the measurement conundrum is a total clusterfuck because where things
86
00:04:29,180 –> 00:04:34,190
Speaker 3: start and end are arguably needles in haystacks, right?
87
00:04:34,270 –> 00:04:37,130
Speaker 4: So who have you seen do a good job at
88
00:04:37,170 –> 00:04:38,090
Speaker 4: solving this conundrum?
89
00:04:38,400 –> 00:04:41,250
Speaker 3: I don’t know what I’ll get in more trouble for saying,
90
00:04:41,310 –> 00:04:44,190
Speaker 3: the good ones or the bad ones. You know who
91
00:04:44,200 –> 00:04:46,989
Speaker 3: the good ones are? The ones who actually prioritize something really,
92
00:04:47,029 –> 00:04:52,110
Speaker 3: really boring, which is called marketing workflow. Like if you
93
00:04:52,150 –> 00:04:54,390
Speaker 3: understand how a bill becomes a law in the way
94
00:04:54,570 –> 00:04:59,810
Speaker 3: you develop your approach to marketing within your organization, then
95
00:04:59,870 –> 00:05:03,010
Speaker 3: you will be able to identify what the enablers and
96
00:05:03,070 –> 00:05:07,010
Speaker 3: blockers are and it’ll help you, it’ll bring such distillation
97
00:05:08,320 –> 00:05:12,480
Speaker 3: So I would say, you know, disciplined marketers. I don’t know.
98
00:05:12,500 –> 00:05:12,960
Speaker 3: What about you?
99
00:05:13,360 –> 00:05:14,279
Speaker 4: I’ll name a company.
100
00:05:14,300 –> 00:05:15,160
Speaker 3: Names?
101
00:05:15,720 –> 00:05:18,380
Speaker 4: I’ll name a company. And then, of course, there are
102
00:05:18,480 –> 00:05:22,729
Speaker 4: other examples. But I have always felt that L’Oreal has
103
00:05:22,790 –> 00:05:25,830
Speaker 4: made the right level of investment to solve some of
104
00:05:25,870 –> 00:05:29,890
Speaker 4: the biggest challenges in marketing. I would put measurement as
105
00:05:29,990 –> 00:05:31,990
Speaker 4: one of those challenges. And so I think that is
106
00:05:32,029 –> 00:05:34,150
Speaker 4: a company and an organization to look at and how
107
00:05:34,170 –> 00:05:34,830
Speaker 4: they tackled it.
108
00:05:35,190 –> 00:05:38,090
Speaker 3: That’s fair. That’s fair. I think when you start getting
109
00:05:38,130 –> 00:05:40,849
Speaker 3: into the specific channels, it gets even more complicated, right?
110
00:05:41,410 –> 00:05:41,990
Speaker 5: Absolutely.
111
00:05:42,350 –> 00:05:44,650
Speaker 4: And obviously, you have internal, you have to rely on
112
00:05:44,670 –> 00:05:48,750
Speaker 4: third-party vendors, you have the platform themselves. And speaking of platforms,
113
00:05:49,100 –> 00:05:53,020
Speaker 4: we’re going to hear from Kate at Pinterest today, her perspective.
114
00:05:53,040 –> 00:05:56,020
Speaker 4: I mean, if you think about Pinterest, it absolutely is
115
00:05:56,360 –> 00:06:00,540
Speaker 4: sitting at the intersection of social search and commerce search
116
00:06:00,600 –> 00:06:03,460
Speaker 4: just based on the behavior that exists within that platform.
117
00:06:04,400 –> 00:06:06,770
Speaker 4: So on that note, let’s bring Kate onto the show.
118
00:06:08,450 –> 00:06:11,430
Speaker 4: We are very excited to have Kate Hamill, VP of
119
00:06:11,490 –> 00:06:15,539
Speaker 4: North America Enterprise Sales at Pinterest, onto the show. And
120
00:06:15,600 –> 00:06:19,179
Speaker 4: Pinterest is serving many brands from big to small across
121
00:06:19,220 –> 00:06:22,130
Speaker 4: the sun. So Kate, we’re excited to… pick your brain.
122
00:06:22,290 –> 00:06:23,930
Speaker 2: Thank you so much for having me. It’s good to
123
00:06:23,970 –> 00:06:25,950
Speaker 2: be here. I have to.
124
00:06:25,930 –> 00:06:28,910
Speaker 4: Guess that the majority of our listeners at some point
125
00:06:28,950 –> 00:06:32,290
Speaker 4: in their life have been on Pinterest and have used
126
00:06:32,350 –> 00:06:36,830
Speaker 4: it as a platform for discovery, whether it’s redecorating their home,
127
00:06:37,380 –> 00:06:41,920
Speaker 4: recipe ideas, you name it. When you think about Pinterest
128
00:06:42,220 –> 00:06:45,700
Speaker 4: as a platform, and especially from the commerce angle, since
129
00:06:45,740 –> 00:06:49,210
Speaker 4: it’s been so much about discovery, What are you doing
130
00:06:49,510 –> 00:06:52,450
Speaker 4: as a platform to try to continue to move more
131
00:06:52,510 –> 00:06:55,790
Speaker 4: lower funnel and meet not just at the moment of inspiration,
132
00:06:55,830 –> 00:06:57,330
Speaker 4: but also at the moment of conversion?
133
00:06:58,240 –> 00:06:59,270
Speaker 2: Yeah, great question.
134
00:06:59,710 –> 00:07:02,539
Speaker 1: So to your point, for a long time, Pinterest really
135
00:07:02,600 –> 00:07:06,580
Speaker 1: was kind of an upper funnel platform for marketers. And
136
00:07:06,700 –> 00:07:09,200
Speaker 1: over the last several years, we’ve really made a concerted
137
00:07:09,320 –> 00:07:14,160
Speaker 1: effort to drive that kind of actionability. So in your opening,
138
00:07:14,180 –> 00:07:16,580
Speaker 1: you kind of talked about Pinterest as a solution for
139
00:07:17,350 –> 00:07:21,030
Speaker 1: world’s largest brands and as well as small to medium-sized businesses.
140
00:07:21,090 –> 00:07:23,190
Speaker 2: And what we’re trying to do is really.
141
00:07:23,000 –> 00:07:27,820
Speaker 1: Drive that kind of full funnel experience and actionability for
142
00:07:27,940 –> 00:07:32,260
Speaker 1: businesses of all shapes and sizes. Shopping has been at
143
00:07:32,320 –> 00:07:34,900
Speaker 1: the center of our resurgence over the last several years,
144
00:07:35,240 –> 00:07:38,880
Speaker 1: and more than half of our users do come to shop.
145
00:07:39,740 –> 00:07:42,240
Speaker 1: But I think historically, to your point, given that it
146
00:07:42,280 –> 00:07:45,720
Speaker 1: was mostly an upper funnel business, It was kind of
147
00:07:45,760 –> 00:07:49,890
Speaker 1: a platform of window shoppers where users often found that
148
00:07:50,210 –> 00:07:52,450
Speaker 1: the stores were closed. You know, maybe they would click
149
00:07:52,530 –> 00:07:54,610
Speaker 1: on something and they would get a close-up on a
150
00:07:54,650 –> 00:07:59,130
Speaker 1: pin but didn’t actually click to a retailer’s website, for example.
151
00:07:59,830 –> 00:08:02,900
Speaker 1: So over the last several years, we’ve worked really hard
152
00:08:02,920 –> 00:08:06,260
Speaker 1: to kind of close that loop and compress the funnel
153
00:08:06,380 –> 00:08:13,020
Speaker 1: between discovery and commercial intent. We’ve enhanced shopability through… lots
154
00:08:13,080 –> 00:08:17,810
Speaker 1: of different types of performance marketing products, including mobile deep links,
155
00:08:17,950 –> 00:08:23,690
Speaker 1: conversion APIs, and other solutions like Pinterest Performance Plus, which
156
00:08:23,810 –> 00:08:26,090
Speaker 1: is our AI-powered.
157
00:08:25,370 –> 00:08:30,790
Speaker 2: Campaign optimization tool. And as a result, outbound clicks.
158
00:08:30,540 –> 00:08:35,240
Speaker 1: To advertisers are up 40% year-on-year and up more than
159
00:08:36,100 –> 00:08:39,339
Speaker 1: 5x over the last few years. And while that is
160
00:08:39,380 –> 00:08:45,720
Speaker 1: certainly applicable for advertising partners like e-commerce companies and retailers.
161
00:08:46,320 –> 00:08:49,950
Speaker 1: It’s also applicable for, you know, maybe industries that you
162
00:08:49,970 –> 00:08:55,910
Speaker 1: don’t necessarily think of as actionable online like CPG. For example,
163
00:08:55,970 –> 00:08:59,340
Speaker 1: we are working with you, Rachel, and folks at MicMac
164
00:08:59,410 –> 00:09:03,719
Speaker 1: to make Pinterest more shoppable across even CPG.
165
00:09:04,020 –> 00:09:05,600
Speaker 2: So with products like.
166
00:09:05,900 –> 00:09:09,410
Speaker 1: Where to Buy Links, We now allow advertisers to drive
167
00:09:09,950 –> 00:09:14,429
Speaker 1: interested customers in various CPG products to selection of retailers.
168
00:09:15,190 –> 00:09:17,960
Speaker 1: And they can drive that kind of actionable purchase while
169
00:09:18,120 –> 00:09:22,600
Speaker 1: giving really valuable data back to CPG companies. So it’s
170
00:09:22,700 –> 00:09:26,380
Speaker 1: early stages for products like that, but in general, the
171
00:09:26,440 –> 00:09:29,880
Speaker 1: gist is to make the entire platform actionable and we
172
00:09:29,940 –> 00:09:31,220
Speaker 1: are kind of well on our way.
173
00:09:32,440 –> 00:09:34,620
Speaker 3: It’s interesting that you’ve been talking so much about the funnel.
174
00:09:35,220 –> 00:09:39,490
Speaker 3: I feel like the discovery part has gotten, I don’t know,
175
00:09:39,590 –> 00:09:44,330
Speaker 3: like maybe a little too overhyped on generative search because
176
00:09:44,710 –> 00:09:47,329
Speaker 3: search means so much and it’s another way to get
177
00:09:47,390 –> 00:09:52,540
Speaker 3: the party started. But social search is pretty freaking big too.
178
00:09:53,030 –> 00:09:55,000
Speaker 3: Not getting the kind of PR you used to get.
179
00:09:55,290 –> 00:10:02,000
Speaker 3: So where do you feel Pinterest sits within this discovery? ecosystem?
180
00:10:02,460 –> 00:10:05,520
Speaker 3: And as you are working with brands and trying to
181
00:10:05,559 –> 00:10:08,720
Speaker 3: get your airtime in with them as they’re chasing the
182
00:10:08,760 –> 00:10:12,780
Speaker 3: latest bright shiny object, how do you think about the
183
00:10:12,820 –> 00:10:14,380
Speaker 3: way the landscape looks?
184
00:10:14,610 –> 00:10:17,830
Speaker 2: Yeah, it’s a great question and very much of the moment.
185
00:10:18,620 –> 00:10:22,330
Speaker 1: It’s very obvious, there’s no secret that search has been
186
00:10:22,530 –> 00:10:29,750
Speaker 1: absolutely disrupted by this major arrival of Gen AI. And
187
00:10:30,470 –> 00:10:32,910
Speaker 1: I think that very much leaves the opportunity up for
188
00:10:32,960 –> 00:10:36,620
Speaker 1: grabs and also leaves marketers trying to figure out where
189
00:10:36,640 –> 00:10:40,859
Speaker 1: to place their bets and where to experiment. So these days,
190
00:10:40,940 –> 00:10:44,660
Speaker 1: instead of having kind of one starting point for search,
191
00:10:44,940 –> 00:10:48,640
Speaker 1: you might go to an aggregated travel site for booking
192
00:10:48,679 –> 00:10:51,920
Speaker 1: vacations or retailer sites when you know specifically what you
193
00:10:51,970 –> 00:10:56,410
Speaker 1: want or ChatGPT if you are even earlier stage in
194
00:10:56,470 –> 00:10:58,570
Speaker 1: terms of thinking about what it is you’re looking for.
195
00:10:58,590 –> 00:11:03,610
Speaker 1: I think that, you know, Pinterest’s really unique advantage is
196
00:11:04,210 –> 00:11:08,210
Speaker 1: visual search. And I think this is where we absolutely
197
00:11:08,309 –> 00:11:11,510
Speaker 1: have a right to win. You know, most of the
198
00:11:11,970 –> 00:11:17,710
Speaker 1: search experiences these days are incredibly text heavy. And people,
199
00:11:17,809 –> 00:11:22,600
Speaker 1: by contrast, are coming to Pinterest and, you know, leaning
200
00:11:22,660 –> 00:11:27,220
Speaker 1: in heavily to the visual component. In fact, we have
201
00:11:27,260 –> 00:11:32,560
Speaker 1: found that 39% of Gen Z Pinterest users actually start their.
202
00:11:32,460 –> 00:11:33,620
Speaker 2: Searches on Pinterest.
203
00:11:33,660 –> 00:11:35,740
Speaker 1: And that’s because this is a generation that is really
204
00:11:35,840 –> 00:11:42,640
Speaker 1: drawn to a visual first experience. As a visual search platform,
205
00:11:42,679 –> 00:11:45,989
Speaker 1: Pinterest enables people to overcome the challenge of trying to,
206
00:11:46,000 –> 00:11:51,150
Speaker 1: you know, describe aesthetics or vibes in words. You can
207
00:11:51,190 –> 00:11:53,350
Speaker 1: kind of see it, and when you see it, you
208
00:11:53,410 –> 00:11:56,790
Speaker 1: know it, versus trying to encourage or push yourself to
209
00:11:57,390 –> 00:11:59,910
Speaker 1: put words to something that you might not actually be
210
00:11:59,990 –> 00:12:03,270
Speaker 1: able to even describe. You know, as we kind of
211
00:12:03,309 –> 00:12:06,390
Speaker 1: started the conversation, I think brands often see Pinterest just
212
00:12:06,450 –> 00:12:08,810
Speaker 1: as kind of an upper funnel channel these days, but
213
00:12:08,850 –> 00:12:14,020
Speaker 1: we’ve really… kind of supercharge that end-to-end performance and are
214
00:12:14,059 –> 00:12:17,980
Speaker 1: tapping into search budgets these days. And I think, you know,
215
00:12:18,020 –> 00:12:20,620
Speaker 1: in order to really kind of capitalize on that experience
216
00:12:20,840 –> 00:12:24,720
Speaker 1: and that opportunity, the guidance is, you know, to all
217
00:12:24,740 –> 00:12:27,460
Speaker 1: different types of marketers, whether you’re retail, whether you’re CPG,
218
00:12:28,120 –> 00:12:32,040
Speaker 1: upload your product catalog, run always on full funnel media,
219
00:12:33,120 –> 00:12:38,870
Speaker 1: use Pinterest Performance Plus to simplify campaign creation and you know,
220
00:12:38,950 –> 00:12:43,460
Speaker 1: measure for the full journey, tracking both short and long-term metrics,
221
00:12:43,559 –> 00:12:47,780
Speaker 1: as well as kind of historically lower funnel metrics like
222
00:12:47,860 –> 00:12:53,760
Speaker 1: clicks and click-through conversions, as well as views and view-through conversions.
223
00:12:54,520 –> 00:12:57,230
Speaker 3: I mean, you just said all verticals, but as we
224
00:12:57,250 –> 00:13:02,370
Speaker 3: think about visual search, what is a surprising vertical? Because
225
00:13:02,730 –> 00:13:08,300
Speaker 3: Pinterest originally kind of rose up for decor and apparel
226
00:13:08,700 –> 00:13:11,640
Speaker 3: and uh food there were a few things that were
227
00:13:11,679 –> 00:13:17,800
Speaker 3: just kind of almost like natively pinterest-y pinnable what’s a
228
00:13:17,860 –> 00:13:23,760
Speaker 3: surprising vertical that maybe people wouldn’t necessarily think would be
229
00:13:23,840 –> 00:13:27,350
Speaker 3: like super hot on pinterest because they didn’t really think
230
00:13:27,370 –> 00:13:27,690
Speaker 3: about it.
231
00:13:28,510 –> 00:13:32,830
Speaker 1: What we refer to as our emerging or non-endemic verticals
232
00:13:32,910 –> 00:13:35,810
Speaker 1: have actually been some of our highest growth over the
233
00:13:35,850 –> 00:13:41,290
Speaker 1: last several years. Take, for example, financial services. Financial services
234
00:13:41,400 –> 00:13:45,480
Speaker 1: is one of our largest subsectors. And that’s because when
235
00:13:45,500 –> 00:13:48,300
Speaker 1: you think about many of the use cases that people
236
00:13:48,400 –> 00:13:51,120
Speaker 1: come to and many of the life moments during which
237
00:13:51,160 –> 00:13:54,340
Speaker 1: they come to Pinterest, whether they’re remodeling a home or
238
00:13:54,380 –> 00:13:57,100
Speaker 1: looking to buy a home or getting married or having
239
00:13:57,140 –> 00:14:02,880
Speaker 1: a baby, Those are moments when people make major financial decisions,
240
00:14:03,210 –> 00:14:05,870
Speaker 1: whether it’s to get a mortgage, to get a new
241
00:14:05,910 –> 00:14:09,870
Speaker 1: credit card, insurance as you’re kind of progressing throughout these
242
00:14:09,929 –> 00:14:13,939
Speaker 1: major life moments. That is not necessarily an industry moment.
243
00:14:14,330 –> 00:14:16,750
Speaker 1: you know, insurance and banking industries that you would think
244
00:14:16,890 –> 00:14:20,690
Speaker 1: of as being native to Pinterest. But that kind of
245
00:14:20,810 –> 00:14:26,660
Speaker 1: adjacency is absolutely valuable. And the data and kind of
246
00:14:26,740 –> 00:14:30,360
Speaker 1: opportunity to reach people at the exact right moment is
247
00:14:30,460 –> 00:14:34,400
Speaker 1: incredibly rich for those types of companies and marketers.
248
00:14:35,060 –> 00:14:38,370
Speaker 4: Double clicking a little bit more on this notion that
249
00:14:39,090 –> 00:14:43,410
Speaker 4: search budgets are moving to social platforms like Pinterest. When
250
00:14:43,450 –> 00:14:47,150
Speaker 4: you guys are talking with marketers and you’re hearing probably
251
00:14:47,230 –> 00:14:50,550
Speaker 4: different objections and what they’re up against internally in terms
252
00:14:50,610 –> 00:14:54,150
Speaker 4: of advocating to their CFO, et cetera, what are some
253
00:14:54,170 –> 00:14:57,040
Speaker 4: of the points that you feel people need to educate
254
00:14:57,580 –> 00:15:01,820
Speaker 4: internally their teams on why social search is something that
255
00:15:01,880 –> 00:15:03,020
Speaker 4: is worth investing in?
256
00:15:03,600 –> 00:15:06,260
Speaker 1: Yeah, I think most of this comes down to measurement.
257
00:15:07,060 –> 00:15:12,000
Speaker 1: I think most marketers… particularly when they think about search,
258
00:15:12,160 –> 00:15:15,100
Speaker 1: and for some, when they think about really anything digital,
259
00:15:15,780 –> 00:15:19,820
Speaker 1: they’re still wedded to last click. And some are even
260
00:15:19,860 –> 00:15:21,640
Speaker 1: wedded to last click same session.
261
00:15:22,360 –> 00:15:23,060
Speaker 2: But in an.
262
00:15:23,080 –> 00:15:31,360
Speaker 1: Environment where people are shopping for days, weeks, months, across devices,
263
00:15:32,040 –> 00:15:36,090
Speaker 1: within their households, that kind of measurement really does not
264
00:15:36,170 –> 00:15:41,260
Speaker 1: capture the value of that different platforms can provide as
265
00:15:41,340 –> 00:15:45,640
Speaker 1: touch points throughout the marketing funnel. I think all too
266
00:15:45,740 –> 00:15:51,990
Speaker 1: often there can be just an instinctive move towards a
267
00:15:52,050 –> 00:15:55,690
Speaker 1: paradigm that has been relevant.
268
00:15:55,250 –> 00:15:56,890
Speaker 2: For over a decade.
269
00:15:57,570 –> 00:16:01,990
Speaker 1: But the marketers that I see having the most success,
270
00:16:02,050 –> 00:16:04,340
Speaker 1: not just on Pinterest, but in terms of driving business
271
00:16:04,360 –> 00:16:07,350
Speaker 1: growth for the companies that they work for, are very
272
00:16:07,430 –> 00:16:13,290
Speaker 1: sophisticated about measurement. They triangulate across different measurement sources, typically,
273
00:16:13,320 –> 00:16:17,200
Speaker 1: you know, an MMM for kind of cross channel allocation,
274
00:16:17,220 –> 00:16:21,540
Speaker 1: an MTA to kind of optimize within a quarter and
275
00:16:21,580 –> 00:16:25,740
Speaker 1: then lean into incrementality testing for always on calibration and
276
00:16:26,260 –> 00:16:27,540
Speaker 1: split testing for kind of.
277
00:16:28,060 –> 00:16:29,600
Speaker 2: You know, fast experiments.
278
00:16:30,460 –> 00:16:34,210
Speaker 1: And I think the marketers that we see extracting the
279
00:16:34,250 –> 00:16:37,430
Speaker 1: most value from Pinterest are absolutely ones who are leaning
280
00:16:37,470 –> 00:16:44,530
Speaker 1: into incrementality, who understand that somebody shopping for couches or
281
00:16:44,690 –> 00:16:49,070
Speaker 1: living room furniture and spending months creating a board and
282
00:16:49,130 –> 00:16:52,070
Speaker 1: curating and then actually purchasing, it would be all too
283
00:16:52,150 –> 00:16:55,090
Speaker 1: easy to just give all of that credit to Google.
284
00:16:55,370 –> 00:16:57,510
Speaker 1: But the fact of the matter is that’s really just
285
00:16:57,890 –> 00:17:02,650
Speaker 1: demand capture. It’s more upper funnel, full funnel, social search platforms.
286
00:17:03,200 –> 00:17:06,139
Speaker 1: like Pinterest, that are really driving that demand. So it
287
00:17:06,180 –> 00:17:08,649
Speaker 1: really comes down to measurement. And I think CFOs who
288
00:17:08,690 –> 00:17:14,590
Speaker 1: are very attuned to the ever-evolving media landscape know that.
289
00:17:14,970 –> 00:17:18,959
Speaker 4: So well articulated. I completely agree. Talking about things that
290
00:17:19,260 –> 00:17:23,880
Speaker 4: are getting airtime, obviously, we opened up and identified AI. So-
291
00:17:25,340 –> 00:17:27,760
Speaker 4: We’d be remiss to not ask you what is going
292
00:17:27,880 –> 00:17:29,680
Speaker 4: on with Pinterest with AI. Yeah.
293
00:17:30,000 –> 00:17:33,379
Speaker 1: So AI is core to everything we do at Pinterest.
294
00:17:34,290 –> 00:17:39,510
Speaker 1: It’s why we’ve effectively become a shopping assistant to 600
295
00:17:39,510 –> 00:17:42,170
Speaker 1: million people globally. You know, I think what’s kind of
296
00:17:42,369 –> 00:17:46,070
Speaker 1: different about Pinterest is that our AI is really proactive.
297
00:17:46,230 –> 00:17:50,129
Speaker 1: Unlike chat or search platforms that wait for users to
298
00:17:50,170 –> 00:17:54,430
Speaker 1: type a prompt, our AI anticipates what users will be
299
00:17:55,050 –> 00:17:59,070
Speaker 1: interested in next. So it curates kind of a fresh
300
00:17:59,150 –> 00:18:03,930
Speaker 1: feed of personalized recommendations that are ready the moment somebody
301
00:18:03,990 –> 00:18:06,800
Speaker 1: comes back to Pinterest. And that’s really what enables our
302
00:18:06,840 –> 00:18:10,760
Speaker 1: model to deliver such relevant content. So every month we
303
00:18:10,800 –> 00:18:16,159
Speaker 1: have users coming. They’re making 80 billion queries. The vast
304
00:18:16,220 –> 00:18:20,850
Speaker 1: majority of these are unbranded. So it’s a really… powerful
305
00:18:20,900 –> 00:18:23,330
Speaker 1: opportunity for marketers to get in front of people before
306
00:18:23,350 –> 00:18:26,510
Speaker 1: they’ve decided, you know, what to buy, much less even
307
00:18:26,550 –> 00:18:30,010
Speaker 1: like what brand they want to buy from. The majority
308
00:18:30,030 –> 00:18:32,550
Speaker 1: of the queries are also visual. You know, we have
309
00:18:32,550 –> 00:18:36,540
Speaker 1: 15 billion boards saved. And I think this all just
310
00:18:36,580 –> 00:18:39,780
Speaker 1: kind of feeds into the company’s secret sauce, which is
311
00:18:39,980 –> 00:18:43,919
Speaker 1: what we think of as our taste graph. You know,
312
00:18:43,980 –> 00:18:46,440
Speaker 1: it really can kind of decode human taste to give
313
00:18:46,480 –> 00:18:51,140
Speaker 1: people sharper, more personalized options. You know, when we do
314
00:18:51,200 –> 00:18:54,160
Speaker 1: consumer research, the number one thing that we hear, and honestly,
315
00:18:54,260 –> 00:18:56,220
Speaker 1: I hear from friends of mine who will give me
316
00:18:56,280 –> 00:19:00,690
Speaker 1: feedback on Pinterest, is this idea that Pinterest just gets me.
317
00:19:01,390 –> 00:19:06,710
Speaker 1: We also recently launched the Pinterest Assistant, and that is
318
00:19:06,950 –> 00:19:13,459
Speaker 1: a voice-activated assistant. So now people can come and they
319
00:19:13,500 –> 00:19:17,879
Speaker 1: can search visually. They can query things. using their voices.
320
00:19:18,380 –> 00:19:21,760
Speaker 1: And the entire experience is really just designed for moments
321
00:19:21,780 –> 00:19:24,600
Speaker 1: when people don’t yet know what they’re looking for, but
322
00:19:24,920 –> 00:19:26,439
Speaker 1: kind of know it when they see it, or can
323
00:19:26,520 –> 00:19:28,260
Speaker 1: even just start to describe it a little bit.
324
00:19:28,280 –> 00:19:33,330
Speaker 3: Let me ask you a totally different question, aside from
325
00:19:33,410 –> 00:19:36,369
Speaker 3: all the AI stuff, which is super cool. And I
326
00:19:36,410 –> 00:19:39,330
Speaker 3: always like talking about AI, but one thing we didn’t
327
00:19:39,350 –> 00:19:42,590
Speaker 3: discuss at all in this episode is you. We love
328
00:19:42,609 –> 00:19:46,720
Speaker 3: to talk about Pinterest, sure. and the changing nature of search,
329
00:19:46,760 –> 00:19:49,220
Speaker 3: but you joined a little less than a year ago.
330
00:19:49,300 –> 00:19:52,840
Speaker 3: You’ve been in lots of different industries. Why’d you come here?
331
00:19:54,680 –> 00:19:55,580
Speaker 2: Thank you for asking.
332
00:19:55,600 –> 00:19:57,859
Speaker 3: Let’s get to know you a little bit better.
333
00:19:57,960 –> 00:19:58,480
Speaker 5: Yeah.
334
00:19:59,420 –> 00:20:01,649
Speaker 2: I joined Pinterest in the spring.
335
00:20:01,710 –> 00:20:06,129
Speaker 1: I joined in April after 13 years at Meta. When
336
00:20:06,170 –> 00:20:08,510
Speaker 1: I was at Meta, I was always in sales. I
337
00:20:08,530 –> 00:20:12,810
Speaker 1: was mostly in performance sales. I did work across several
338
00:20:12,850 –> 00:20:18,830
Speaker 1: different industries. So entertainment, mobile gaming, travel. I spent the
339
00:20:18,869 –> 00:20:22,190
Speaker 1: majority of my time in e-com and retail working with both,
340
00:20:22,470 –> 00:20:24,210
Speaker 1: you know, some of the largest.
341
00:20:24,190 –> 00:20:25,770
Speaker 2: E-com and retail companies in the world.
342
00:20:25,810 –> 00:20:28,990
Speaker 1: And then, you know, D2C kind of startups within the space.
343
00:20:29,750 –> 00:20:31,560
Speaker 2: I loved my time at Meta.
344
00:20:31,630 –> 00:20:34,620
Speaker 1: I think, you know, kind of the story of my
345
00:20:34,680 –> 00:20:37,859
Speaker 1: journey there was I would, every couple of years, I
346
00:20:37,920 –> 00:20:41,359
Speaker 1: would kind of move to a new a new industry,
347
00:20:41,400 –> 00:20:45,480
Speaker 1: a new part of the company where an emerging product
348
00:20:45,980 –> 00:20:49,000
Speaker 1: offered the opportunity to unlock an entirely new industry. I
349
00:20:49,040 –> 00:20:52,860
Speaker 1: was really kind of drawn to that close partnership with
350
00:20:52,900 –> 00:20:56,270
Speaker 1: product teams to drive business growth, both for Meta as
351
00:20:56,310 –> 00:21:02,370
Speaker 1: well as for partners. What really attracted me to Pinterest was,
352
00:21:02,590 –> 00:21:06,490
Speaker 1: it was a few things. First, the company really does
353
00:21:06,530 –> 00:21:09,800
Speaker 1: sit at the intersection of search and social and commerce.
354
00:21:10,660 –> 00:21:13,020
Speaker 2: I think that the intent that.
355
00:21:12,920 –> 00:21:18,600
Speaker 1: Pinterest has is incredibly compelling, incredibly rich. I talked about
356
00:21:18,660 –> 00:21:23,490
Speaker 1: that taste graph, the 15 billion boards we have. People
357
00:21:23,570 –> 00:21:29,670
Speaker 1: really come with a very powerful intent that provides a
358
00:21:29,730 –> 00:21:35,389
Speaker 1: really unique signal to marketers. I also was very attracted
359
00:21:35,510 –> 00:21:39,570
Speaker 1: to just the stage of the company, the opportunity to
360
00:21:40,290 –> 00:21:43,850
Speaker 1: really kind of help chart those next couple years of growth.
361
00:21:43,869 –> 00:21:46,570
Speaker 1: I mean, the growth over the next several years has
362
00:21:46,609 –> 00:21:52,160
Speaker 1: been phenomenal, quarters and quarters of sequential user growth, revenue growth. But,
363
00:21:52,200 –> 00:21:54,480
Speaker 1: you know, as we just continue to go deeper on
364
00:21:54,520 –> 00:21:58,440
Speaker 1: this kind of actionability, full funnel journey, I was really
365
00:21:58,540 –> 00:22:02,440
Speaker 1: excited to be a part of building the next wave
366
00:22:02,500 –> 00:22:06,420
Speaker 1: of growth. Finally, on a personal note, I have three
367
00:22:06,440 –> 00:22:11,219
Speaker 1: young daughters, and Pinterest really is a a very safe
368
00:22:11,480 –> 00:22:16,220
Speaker 1: and positive space on the internet. And, you know, it
369
00:22:16,260 –> 00:22:19,040
Speaker 1: gives me a lot of pride to work here and
370
00:22:19,119 –> 00:22:23,719
Speaker 1: to try to prove that positivity and that kind of
371
00:22:24,330 –> 00:22:26,990
Speaker 1: healthy space on the internet can be not just good for,
372
00:22:27,010 –> 00:22:29,490
Speaker 1: not just good for people and mental health, but for
373
00:22:29,530 –> 00:22:30,170
Speaker 1: business too.
374
00:22:30,609 –> 00:22:32,230
Speaker 4: Do you monitor your daughter’s boards?
375
00:22:33,130 –> 00:22:35,190
Speaker 2: My children are, I have three children.
376
00:22:35,250 –> 00:22:37,660
Speaker 1: They are eight, eight and five, and they have very
377
00:22:37,680 –> 00:22:39,060
Speaker 1: little access to technology.
378
00:22:39,080 –> 00:22:41,080
Speaker 2: So- No, I do not.
379
00:22:41,400 –> 00:22:44,320
Speaker 4: Bless them. Well, Kate, we have to ask you our
380
00:22:44,400 –> 00:22:47,400
Speaker 4: famous last question, which is, what’s the bravest thing you’ve
381
00:22:47,440 –> 00:22:47,780
Speaker 4: ever done?
382
00:22:48,740 –> 00:22:52,030
Speaker 1: Well, following up on the personal note, I think the
383
00:22:52,050 –> 00:22:54,410
Speaker 1: bravest thing I’ve ever done is having a third child
384
00:22:54,490 –> 00:22:58,030
Speaker 1: two years after I had twins. Throw in a global pandemic,
385
00:22:58,090 –> 00:23:02,400
Speaker 1: two parents with full-time careers in lockdown, and it was something.
386
00:23:02,480 –> 00:23:03,080
Speaker 2: I’ll tell you that.
387
00:23:03,640 –> 00:23:04,639
Speaker 4: Well, you made it through.
388
00:23:04,859 –> 00:23:06,580
Speaker 2: We made it. Yeah, we made it. We’re here.
389
00:23:06,940 –> 00:23:09,620
Speaker 4: Is there anything that you take from that experience? Like
390
00:23:09,800 –> 00:23:11,820
Speaker 4: advice to other working parents out there?
391
00:23:12,440 –> 00:23:15,600
Speaker 2: Oh, good question. Everything is a phase.
392
00:23:17,200 –> 00:23:20,540
Speaker 1: So, you know, whatever you’re dealing with today, and that’s
393
00:23:20,580 –> 00:23:22,600
Speaker 1: not just a working parent mantra.
394
00:23:22,619 –> 00:23:24,000
Speaker 2: It’s anything in life.
395
00:23:24,040 –> 00:23:26,740
Speaker 1: Whatever you’re dealing with today, it’s going to be different.
396
00:23:27,480 –> 00:23:30,179
Speaker 1: Maybe not tomorrow, but certainly, you know, a period of
397
00:23:30,220 –> 00:23:33,270
Speaker 1: time from now. You’re stronger than you think you are.
398
00:23:34,750 –> 00:23:38,169
Speaker 1: And I think I do a good job keeping perspective
399
00:23:38,210 –> 00:23:40,920
Speaker 1: and keeping it all relative.
400
00:23:41,560 –> 00:23:43,400
Speaker 4: That’s good. Sarah and I need to work on that.
401
00:23:44,300 –> 00:23:47,820
Speaker 4: I don’t know.
402
00:23:46,380 –> 00:23:52,350
Speaker 3: What you’re talking about, Rachel. I’m so… Balanced.
403
00:23:55,560 –> 00:23:58,960
Speaker 4: Kate, we’re so appreciative for your time. It definitely feels
404
00:23:59,000 –> 00:24:02,200
Speaker 4: like there’s a lot of momentum at Pinterest and a
405
00:24:02,300 –> 00:24:07,510
Speaker 4: lot evolving. Everyone, watch your leadership on LinkedIn and on Pinterest.
406
00:24:08,170 –> 00:24:10,929
Speaker 4: And we appreciate your time and sharing what’s going on.
407
00:24:11,170 –> 00:24:12,629
Speaker 2: Thank you so much. It was great to be here
408
00:24:12,650 –> 00:24:12,850
Speaker 2: with you.
409
00:24:14,000 –> 00:24:15,540
Speaker 4: If you like what you heard and you want to
410
00:24:15,600 –> 00:24:19,250
Speaker 4: hear another platform perspective, go check out the episode we
411
00:24:19,290 –> 00:24:23,710
Speaker 4: recorded with NBCU’s Allison Levin, which was all about the
412
00:24:23,750 –> 00:24:28,530
Speaker 4: future of measurement and optimizations. Tell a friend, write a review.
413
00:24:28,670 –> 00:24:29,510
Speaker 4: Thanks for listening.
414
00:24:39,160 –> 00:24:40,220
Speaker 2: Thank you.
415
00:24:54,490 –> 00:24:58,450
Speaker 5: Hi, I’m Jackie Cooper, Global Chief Brand Officer at Edelman
416
00:24:58,490 –> 00:25:01,250
Speaker 5: and the host of Touch of Truth, a new podcast
417
00:25:01,310 –> 00:25:04,750
Speaker 5: launching on the Adweek Podcast Network. My dad gave me
418
00:25:04,770 –> 00:25:08,469
Speaker 5: this incredibly smart piece of advice. Meet everyone once. As
419
00:25:08,510 –> 00:25:10,830
Speaker 5: a result, I’ve met some of the most fascinating and
420
00:25:10,890 –> 00:25:14,010
Speaker 5: inspiring people on the planet. Now on Touch of Truth,
421
00:25:14,210 –> 00:25:17,480
Speaker 5: we’re coming centre stage and sharing the mic to experience
422
00:25:17,520 –> 00:25:20,390
Speaker 5: stories of truth, insights and visions for the future that
423
00:25:20,410 –> 00:25:22,869
Speaker 5: will challenge your way of thinking. Touch of Truth is
424
00:25:22,930 –> 00:25:26,459
Speaker 5: available wherever you listen to podcasts. New episodes come out
425
00:25:26,660 –> 00:25:28,730
Speaker 5: every Tuesday. I do hope to see you there.